Consultant - Salesforce

John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions. JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security. We invite applications from suitably qualified individuals for the post of Consultant - Salesforce The selected candidate will report to the Practice Manager – Core Solutions and Services. . The Consultant – Salesforce will be responsible for: Performing day-to-day administration of the Salesforce platform including user management, roles, profiles, permission sets, sharing settings, and ensuring system availability, usability, and data integrity. Handling user requests, incidents, and service tickets within agreed service levels while troubleshooting issues and coordinating resolutions or escalations when required. Configuring and maintaining Salesforce components including custom objects, fields, record types, page layouts, validation rules, flows, approval processes, and Lightning components. Supporting system enhancements, release activities, testing, deployment validation, and post-release support while identifying automation opportunities to improve efficiency. Developing and maintaining reports, dashboards, and MIS for business teams while ensuring high standards of data quality through data cleansing, deduplication, imports, exports, and mass updates. Working closely with business users and stakeholders to gather requirements, provide functional guidance, and support user adoption through training and documentation. Conducting research and development on Salesforce features and platform capabilities while creating demo environments and solution demonstrations to support internal stakeholders and pre-sales discussions. Maintaining system documentation, configuration logs, SOPs, and ensuring governance, audit compliance, and adherence to platform security and best practices. . The ideal candidate should possess: A minimum of 2 years of experience in Salesforce Administration or a similar CRM support role. Hands-on experience in Salesforce configuration, user administration, reporting, dashboards, and data management. Good working knowledge of Salesforce Lightning Experience and platform administration practices. Experience in handling support requests, service tickets, and user issues in a structured service environment. Familiarity with automation tools such as Salesforce Flow, approval processes, and validation rules. Experience using data management tools such as Data Loader or equivalent utilities. Strong analytical, troubleshooting, and communication skills with the ability to manage multiple tasks and priorities. Salesforce Administrator Certification and exposure to Sales Cloud, Service Cloud, integrations, or pre-sales demonstrations will be considered an added advantage . If you’re up for the challenge, please send your resume to or Click on the advert to apply. Please state the position you’re interested in on the subject line of your email.