Consultant/Specialist, Partner Enablement

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. We are looking for an experienced enablement professional to develop scalable training, content, and resources for Ciena’s partner ecosystem. This role will help partner-facing teams simplify complex topics, deliver consistent enablement, and improve how partner programs are supported at scale. Why Ciena Achieve your ideal career at the forefront of innovation with Ciena. We know the importance of life outside of work, which is why our employees enjoy flexible paid time off and the freedom of working remotely. Ciena empowers our teams with competitive salaries and incentives, community volunteer programs, professional development resources, and support for our mental and physical health — all experienced within a diverse and inclusive culture. To put it simply, we’re a technology company driven by our humanity. How You Will Contribute Reporting to the Senior Director of Global Partner Programs, you will build clear, modular enablement materials for sales and technical audiences; improve how enablement is created and delivered; and collaborate with cross-functional teams to keep content accurate, current, and aligned to business priorities. Key Responsibilities Enablement Content and Curriculum: Design scalable toolkits, learning paths, and reusable training materials for partner-facing sales and technical audiences. Sales and Technical Enablement: Create clear, audience-appropriate content that helps partner-facing teams explain value, positioning, and technical concepts effectively. Internal Enablement Support: Provide coaching, guidance, and reusable resources that help internal teams deliver consistent, high-quality partner enablement at scale. Enablement Innovation and Tool Adoption: Identify and apply practical tools, including AI-enabled capabilities, to improve content creation, planning, enablement quality, and delivery efficiency. Content Resource Support: Provide templates, guidance, and reusable materials that help scale enablement across the partner ecosystem. Cross-Functional Collaboration: Work with product, technical, marketing, and partner-facing teams to keep materials accurate, current, and aligned with business priorities. Content Management and Improvement: Maintain an organized enablement asset library, refresh content as business needs evolve, and use adoption, feedback, and outcomes to improve materials over time. What Does Ciena Expect of You? Building Relationships – you build trusted relationships with internal teams, partners, third party vendors, and cross-functional stakeholders. Strong Communicator and Coach – you can articulate complex technical services in clear, audience-appropriate terms and coach others to deliver them with confidence. Innovator and Early Adopter – you experiment with AI and emerging tools, turning new capabilities into practical productivity gains. Agility – you manage competing and ever-changing priorities with a balanced, methodical approach. Emotional Intelligence – you’re a team player able to work effectively across a matrixed organization. Knowledge of Global Business Practices – understand cultural nuances and market dynamics, with the ability to navigate and adapt for diverse regions globally. Business and Technical Acumen – you understand both the commercial value and technical fundamentals of complex networking and managed service offerings. Able to Influence – you work with stakeholders to drive effective decision-making, content quality, and adoption of new tools and ways of working. A Commitment to Learning – you keep current on market trends, partner ecosystem changes, emerging tools, and the competitive landscape. The Must Haves Bachelor’s degree in Science/Engineering or a related field; relevant technical certifications a plus. 5–8 years’ experience creating sales, technical, or instructional enablement content for complex communications, networking, technology, or managed service offerings. Experience using AI-enabled and digital tools to create enablement assets, improve productivity, and support adoption. Strong understanding of optical networking, communications services, managed services, or partner-led technology offerings. Proven ability to translate complex technical solutions into clear, modular enablement assets, with strong content design, writing, and curriculum-development skills. Experience in a train-the-trainer, instructional design, or enablement-coaching capacity. Strong project management skills with the ability to prioritize and deliver multiple enablement initiatives simultaneously. Comfortable working across a global, matrixed organization with diverse cross-functional stakeholders. What We Offer Competitive salary and benefits package. Opportunity to work with a dynamic and innovative team. Professional development and growth opportunities. A collaborative and inclusive work environment. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. The USA salary range for this position, in the USA is: $115,500 - $184,500.00 USD #LI-JD Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.