Consulting director

Job description

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At **Bigblue**, we’re on a mission to change that. We help brands turn fulfillment into a competitive advantage: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering **500+ brands** — from fast-growing DTC players to global names like **MUJI, Aigle, and Cabaïa**. With **110+ employees** across **Paris, Madrid, and London**, our proprietary **WMS (Warehouse Management System) Atlas**, and a network of 8 **warehouses across Europe**, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment **faster, smarter, greener** — and more cost-efficient. Backed by **$20M+ in funding**, we’re scaling rapidly — from **10 million orders in 2024** toward bold enterprise expansion. To deliver on this ambition, we are looking for a leader who will drive operational excellence **and innovation** at scale. The role: Consulting director Merchants often need more guidance than our product alone can provide. They struggle with optimizing delivery options, managing customer support or demand planning and streamlining other operational processes. While our product addresses part of this need, merchants require **structured, expert advice** to grow and optimize their business. That’s why we’re launching a new **Professional Services program** — to help brands unlock the full potential of Bigblue Operations. As **Fulfillment Strategy & Operations Lead**, you will build and lead this new function from the ground up: designing offers, structuring delivery, and ensuring execution at scale. Your mission is to **sell (and sometimes offer) operational consulting**, providing tailored support across logistics, transport, and commerce operations — while capturing and distributing the knowledge that will shape **internal training, product development, and merchant strategy**. This is a cross-functional leadership role, reporting directly to the **co-CEOs**, with strong exposure to sales, merchants, product and ops teams, and the executive leadership. What you’ll do 📦 **Design and launch Bigblue’s Professional Services program**: define the service offering, pricing models, and delivery frameworks for operational consulting. 🧠 **Deliver structured, high-impact advice to merchants**: help brands streamline their operations, unlock growth, and make the most of Bigblue’s operational capabilities. 📊 **Create and track performance metrics**: define success KPIs — including merchant satisfaction, project ROI, and delivery timelines — and build the tools and processes to monitor and improve them. 📚 **Generate and structure company knowledge**: turn field experience into scalable insights that fuel internal training, merchant enablement, and product roadmap decisions. 🤝 **Work hand-in-hand with Sales, Product, Ops, and Customer teams**: scope merchant needs, influence product direction, and ensure Professional Services are tightly integrated into the overall customer journey. 🧩 **Handle both repeatable and bespoke projects**: from standardized onboarding packages to tailored merchant migrations, flex between industrialized delivery and custom-built solutions. 💸 **Make Professional Services a profitable growth engine**: design revenue models, forecast team utilization, and ensure strong project economics while delivering value to merchants. ### Who you are - You have **5+ years of experience** in consulting, professional services, or implementation at a high-growth scale-up, logistics player, eCom or SaaS company. - You’re **customer-obsessed**, with a strong sense of ownership and the ability to turn complex needs into actionable plans. - You know how to balance execution, people management, and financial performance. - You are a **builder** — ready to design and scale processes from scratch, not just operate what exists. - You thrive in **cross-functional environments**, collaborating across product, ops, tech, and commercial teams. - You are both **strategic and hands-on** — comfortable driving the roadmap while jumping into project firefighting when needed. - Fluent in **English** and ideally **French** or **Spanish**.