Consulting Director,  Migration Practice Lead

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Team Summary: A Consulting Director – Migration Practice leads Visa’s regional consulting capability for complex credit card migrations, sitting between clients, Visa’s product/technology teams and third‑party partners to make large, high‑risk moves work end‑to‑end. You will be responsible for defining and refining Visa’s migration proposition and playbooks (value case, methodology, tools), shape and support key deals with issuers, , and then provide solution leadership through design, troubleshooting and resourcing models on live programs. In this role, you will manage a small core team, as well as virtual project teams and third‑party vendors across markets - ensuring all migrations are network‑sound, customer‑safe, and compliant, while capturing lessons learned from individual engagements and translating them into scalable, repeatable best practices across Asia Pacific. This is a hybrid role. Expectations regarding time in the office will be confirmed by the Hiring Manager. Why is this important to VISA: This role is critical to Visa because large‑scale credit card migrations are some of the most strategically sensitive moves our clients undertake. Key responsibilities include: Practice Ownership, Proposition & Thought Leadership Define and own Visa’s credit card migration consulting proposition in Asia Pacific (scope, use cases, differentiators, target client profiles). Develop and maintain standard migration playbooks and toolkits (portfolio diagnostics, migration wave design, customer impact and risk assessment tools). Articulate and regularly refresh the economic and strategic value case for card migrations (platform consolidation, network changes, product migration, digital enablement). Partner with Market teams to embed migration as a strategic lever in account plans and joint business plans. Business Development & Deal Shaping Support origination of migration engagements, from early opportunity identification to signed SOW (pipeline reviews, co‑creation sessions, solution workshops). Shape proposals, RFP responses and commercial constructs (scope, phasing, staffing, pricing recommendations) for migration projects. Present and defend migration recommendations and proposals to C‑level and functional leaders at clients. Solution Design, Troubleshooting, Resourcing Model & Delivery Oversight Define high‑level target state and migration approach considering card/network rules, issuer platform constraints and regulatory requirements. Develop Migration strategy (partnering with VCA Migration Tech) and lead non-Tech elements of migration (Segmentation, Comms, Product Mapping, Operational Resilience, etc) Ensure migration strategies appropriately consider: BIN/portfolio structures, Processor and card management system capabilities, Authorization and clearing behaviour, Tokenisation/wallet enablement, Disputes/chargebacks and servicing implications. Act as an escalation and troubleshooting point for complex issues during design and execution, working with Visa VCA Migration Tech, Product teams, Client IT/ops and external vendors to resolve roadblocks. Project Resourcing Design resourcing models for large migration projects that combine Visa consultants with third‑party resources (consultancies & contractors). Manage the selection, onboarding and governance of third‑party delivery partners where Visa leads or co‑leads the migration (SoW, role clarity, performance measures). People Leadership & Capability Building Lead virtual project teams drawn from Visa functions, as well as third‑party resources. Champion a collaborative, inclusive culture across markets and time zones. Governance, Risk & Measurement Define standard KPIs and success measures for migration projects (e.g., activation/usage post‑migration, approval/decline metrics, incident rates, complaints/chargebacks, NPS, portfolio economics). Ensure all work complies with Visa network rules, regional regulations and client risk frameworks, escalating issues where necessary. Capture and codify lessons learned from engagements into updated playbooks, case studies and guidance. Qualifications Preferred Qualifications: 10-15 years of relevant work experience with strong understanding of card network and issuing value chains, including BIN structures, authorization, clearing & settlement, disputes, tokenisation and digital wallets. Bachelor’s degree in any field Track record of leading Card migrations Strong problem-solving skills, with demonstrated ability to think creatively and strategically Strong understanding of card network and issuing value chains, including BIN structures, authorization, clearing & settlement, disputes, tokenisation and digital wallets. Practical knowledge of issuer processing platforms and card management systems and their implications for migration. Ability to see the challenges from an issuer perspective and develop an integrated migration strategy (partnering with VCA Migration Tech) – including customer comms, product mapping, segmentation to meet those challenges. Ability to translate technical/operational trade‑offs into business and customer impact for executives. Strong vendor and third‑party management skills. High stakeholder management and influencing capability across clients, Visa teams and partners. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.