Consultor de Atendimento ao Cliente

Job Title Junior Client Executive (POR) Job Description Kaplan International is looking for an ambitious Client Executive (native Spanish speaker with fluent English) who has a keen interest in international education and cultural exchange. The ideal candidate will have experience working with study abroad agencies and Kaplan language schools, as well as a general familiarity with the language travel industry. You will have the opportunity to develop and grow business with agents in Latin America who are sending students to study English, and other languages abroad. Responsibilities Assist in administrative process, update and maintain policies and procedures, referrals, payments, database Handle administrative requests and queries from Account and Regional managers Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English Building and maintaining strong relationships with agents and our customer services team Utilizing Salesforce CRM System as well as various internal systems and databases to manage bookings and groups referrals Dealing effectively with challenges, resolving complaints, escalating issues to the relevant line managers and providing ongoing customer support Managing cancellations & postponements To meet and exceed our Key Performance Indicators (KPIs) Manage sales pipeline to achieve team sales targets and drive results Prepare and provide quotes developing relationships of both new and existing partners Supporting the Account and Regional Manager for the region Demonstrating an excellent knowledge of Kaplan International products Requirements Requires 2-5 years related experience A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets Be comfortable working to tight deadlines while managing competing priorities Bilingual proficiency in English Exceptional interpersonal and communication skills Ability to multi-task, prioritize and manage time effectively Ability to work under pressure and hard when required, and through customer objections Competent computer skills Bachelor’s degree or equivalent Compensation and Benefits Competitive salary We offer an induction, on-going coaching and training in Salesforce and other systems, Opportunities for career progression include positions as customer service or within our direct and agent sales teams 15 days’ vacation About Us Kaplan International Languages ( ), a division of Kaplan Inc. (a subsidiary of Graham Holdings Company), is an exciting company in the world of international education. With 44 language schools in the UK, Ireland, USA, Canada, Australia, New Zealand, France, and Germany, we are a leading provider of English language courses and other study abroad programs for students from more than 160 countries around the world. Location Bogotá, COL Employee Type Employee Job Functional Area Sales Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.