Consumer Loan Consultant Sr

Job description

Description Summary: The Equity Consumer Loan Consultant Sr proactively communicates with branch colleagues and customers throughout the origination process of consumer lending products. Manages a pipeline of consumer loan applications and assists in obtaining the information necessary to meet underwriting requirements. Primary focus is getting loans ready to close, and works diligently with branch colleagues, 3rd party service providers, and customers to achieve this objective. Highly customer focused position. Demonstrates a high sense of urgency in all activities to meet the needs of the customer. Works as the customer's champion in the lending process. Duties & Responsibilities: Manages a pipeline of consumer loan applications. Interacts directly with customers, internal partners such as bankers and underwriters, and third party service providers in the origination of consumer loan applications. Communicates by phone and email in a proactive, sales-oriented manner. Communicates terms, requirements, and conditions of customer's loan application and obtains customer acceptance. Expedites the origination process by keeping all parties up to date on the status of the application and communicating new information relevant to the transaction. Follows up with the customer, banker, and others as needed on any outstanding documents needed to satisfy underwriting requirements. Researches and resolves issues related to the application. Sells features and benefits of products to customers, cross-sells other products and services, up-sells loan amounts, and encourages additional account usage. Performs other duties as assigned. Basic Qualifications: High school diploma or equivalent 3 or more years' experience in consumer lending or mortgage sales or processing. Preferred Qualifications: Excellent customer service skills, highly motivated, focused and goal oriented Excellent written and verbal communication skills, including professional grammar and demeanor Strong organizational skills with attention to detail, planning and follow-up Ability to manage multiple priorities in a fast paced environment Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.