Consumer Services Representative

Job description

Heartland REMC is now accepting applications for a Consumer Services Representative position. Job responsibilities include, but are not limited to, representing Heartland REMC and Heartland Highspeed Fiber in a friendly and professional manner that positively influences all visitors and contacts. Assists members in establishing, maintaining, and disconnecting electric and fiber services in accordance with the policies established by Heartland REMC and Heartland Highspeed Fiber. Assists members with billing, payment arrangements, and account information, and promotes programs to better serve the consumer. Applicants should have considerable skill in effectively dealing with a variety of people under difficult circumstances. Must be able to listen and respond courteously to members' comments and complaints, resolve problems within the scope of this position, and refer specific problems and inquiries to the appropriate Cooperative personnel. Applicants must be willing to work at either office. Heartland REMC offers a competitive salary and benefits, as well as an opportunity for professional growth. Heartland REMC is an Equal Opportunity Employer Associates degree is preferred but not required. Candidates must also have knowledge of office equipment and computer experiences including Microsoft Office products. What is in it for you: Family oriented workplace Medical, Dental, and Vision insurance Life Insurance Short-term Disability Insurance Long-term Disability Insurance Sick Leave and PTO Fully funded Pension Traditional 401K and Roth 401K program with a company match 11 paid holidays No phone calls please. At Heartland REMC, we’re more than just a utility provider — we’re a trusted neighbor and dedicated partner in the communities we serve. As a locally owned electric cooperative, our mission is to deliver safe, reliable, and affordable power to homes and businesses across Wabash, Wells, Huntington, parts of southwest Allen, and fringe areas of Whitley, Grant, and Adams counties. Through our subsidiary, Heartland Highspeed Fiber, we’re also expanding access to fast, reliable broadband — helping bridge the digital divide and support the evolving needs of our members, now serving over 6,000 fiber customers. With over 2,300 miles of power lines and more than 15,000 members, we’re proud to support the people who power our region. From our offices in Markle and Wabash, Indiana, our team works together to keep the lights on, the energy flowing, and our communities connected — guided by a strong sense of purpose and a genuine commitment to service. At Heartland REMC, our board of directors, provides vision and leadership, but it’s our employees who make it all happen. We believe in cultivating a positive and supportive workplace where innovation is encouraged, professional growth is celebrated, and every role plays an essential part in our success — whether delivering electricity or advancing fiber connectivity.