Consumer & Wealth AML Operations Professional

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Supports the Consumer Closure for Cause process within the Global AML organization through case decisioning, risk assessment, and escalation management. Partners closely with business function leaders, Process Owners, SMEs, and other lines of business (LOBs) to evaluate closure recommendations received from Global Financial Crimes and ensure decisions are consistent, well-supported, and aligned with AML requirements and the Consumer risk appetite. The successful candidate will possess strong analytical and critical thinking skills, sound judgment, and the ability to assess complex customer activity and business considerations. This role requires effective collaboration across multiple stakeholders to facilitate informed closure decisions, resolve escalated matters, and address high-risk or sensitive cases. Responsibilities include reviewing closure recommendation cases, conducting risk-based analysis, documenting decision rationales, managing case inventories, and coordinating with key business and risk partners to obtain information necessary for decisioning. The candidate will also handle escalated inquiries related to the Closure for Cause process. Required Qualifications: Minimum 2 years AML or Global Financial Crimes experience Advanced written, verbal, presentation and delivery skills Highly organized with strong multi-tasking ability Makes timely and fact-based decisions with ability to defend position Ability to challenge and influence others Excels in working among diverse viewpoints to determine the best path forward Accountable, able to work independently, set goals and meet deadlines Follow-through and consistency, delivers on commitments and closes the loop Remains positive and focused during times of pressure, adversity, or change Expert Microsoft Excel and PowerPoint skills Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40