Contact Center Advisor

This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and productRequirements1 Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention2 Generates leads for cross-selling all products to ensure better profitability for the company3 Follows-up with various departments to ensure queries are resolved within specified TAT4 Undertakes special projects focusing on customer satisfaction5 Demonstrates union banks core values and standards in all transactions, interactions6 Adherence to internal work rules & regulations7 Ability execute certain banking transactions , for example(transfer,balance inquiry …)

This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product

Requirements

1 Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention

2 Generates leads for cross-selling all products to ensure better profitability for the company

3 Follows-up with various departments to ensure queries are resolved within specified TAT

4 Undertakes special projects focusing on customer satisfaction

5 Demonstrates union banks core values and standards in all transactions, interactions

6 Adherence to internal work rules & regulations

7 Ability execute certain banking transactions , for example(transfer,balance inquiry …)

We’re Bank al Etihad, a financial institution that’s proud to be Jordanian. Built on family values, we see every customer as one of our own, and make it our business to help wherever we can.

We’re Bank al Etihad, a financial institution that’s proud to be Jordanian. Built on family values, we see every customer as one of our own, and make it our business to help wherever we can.