Contact Center Agent

Job description

# Contact Center Agent > · Riyadh, Saudi Arabia · Full-time · Posted 2026-01-12 **Workplace:** on_site **Department:** Customer Care ## Description Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,[](http://webook.com/) is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. ### Key Responsibilities: - Handle contact center departments inbound and outbound calls including Sales and telemarketing calls. - Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels. - Act as a source of information for customers, collect customers feedback and enhance customer satisfaction. - Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints. ## Requirements - Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image. - Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline. - Answer contact center departments inbound calls, and serve the customer with the required services. - Book, reschedule, and cancel experience bookings on behalf of customers and service providers. - Sell events tickets through inbound, outbound calls, and all contact center departments channels. - Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels. - Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction. - Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it. - Make outbound research marketing and sales calls for our projects. - Modify, review, upload, and remove merchants and DMCs experiences according to the business needs. - Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support. - Maintain individuals Key performance Indicators (KPIS). **Key Qualification:** - Diploma Degree or bachelor's degree. - Fresh Graduates, 1-2 years of experience. - Excellent communication skills. - Good customer service skills. - Good command of English and Arabic Languages. - Good Computer skills. ## Apply [Apply at ](https://apply.workable.com/webook/j/AD00044F8A/apply) --- Powered by [Workable](https://www.workable.com)