Contact Center Business Intelligence Manager

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the Business Intelligence (BI) Manager leads a team that is responsible for designing and implementing data and analytic solutions that provide a robust business intelligence framework. Primary Responsibilities Advises leadership on how BI processes, practices and technologies play a critical role in improving business management and optimization Directs, organizes, and leads work stream projects with the use of BI software tools and systems Plans, tests, and executes projects and supports day-to-day operations Stays abreast of BI products/tools and business strategy/direction Interprets data to provide insights to drive actions to increase efficiency and growth Assesses validity of business strategy recommendations against trend data Evaluates composite information in relation to its impact on decision-making and strategic implications Prepares information and makes presentations to various audiences including the executive, senior and mid-level managers and associates Reviews cost benefit for realization, measures key performance indicators and identifies impacts Provides subject matter expertise for key BI core functions Works on complex, cross functional business intelligence solutions Partners with data teams within the bank to ensure data is tracked consistently and holistically Serves as a subject matter expert and acts as a data liaison for the business unit and stays abreast of BI products/tools and of business strategies and direction This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. This position is incentive eligible. Requirements Bachelor’s degree in Business, Computer Science, Information Systems, Finance, Statistics, or related field and six (6) years of project management, systems management, data intelligence operations, or related experience Or High School Diploma or GED and ten (10) years of project management, systems management, data intelligence operations, or related experience Preferences Prior experience in a financial institution Prior experience in a management/supervisory role within Analytics, Business Intelligence, and/or Data Warehouse Management Skills and Competencies Familiarity with implementation procedures and reporting tools Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Strong verbal, written communication, and organizational skills Strong work ethic and self-motivation 2 + years of experience working with data within a Snowflake data warehouse or data platform environment. 3+ years of experience designing and developing dashboards, reports, and visualizations using a business intelligence platform, preferably Power BI. Strong expertise in SQL with demonstrated experience in data transformation, complex query development, performance optimization, and analytical problem-solving. Ability to translate business requirements into actionable data insights and reporting solutions. Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $122,344.75 USD Median: $154,660.00 USD Incentive Pay Plans: This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan. Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser. Location Details Riverchase Operations Center Location: Hoover, Alabama Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.