Contact Center Helpdesk Specialist

Mellon Albania, part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004. We are currently looking for a dedicated Contact Center Helpdesk Specialist to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries.If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence!Key Responsibilities Communicate effectively with customers to address their inquiries and issues. Provide exceptional customer service and support. Be flexible in working hours and assist within a team environment. Stay open to learning new topics and enhancing your skills. Possess knowledge about Electronic Financial Transactions (preferred). Requirements Bachelor's Degree. High School Diploma Good spoken and written English Strong PC skills. Previous work experience in a similar role is an advantage. BenefitsAn excellent working environment Opportunities for development and promotion Continuous training#hybrid

Mellon Albania, part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004.

We are currently looking for a dedicated Contact Center Helpdesk Specialist to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries.

If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence!

Key Responsibilities

• Communicate effectively with customers to address their inquiries and issues.
• Provide exceptional customer service and support.
• Be flexible in working hours and assist within a team environment.
• Stay open to learning new topics and enhancing your skills.
• Possess knowledge about Electronic Financial Transactions (preferred).

Requirements

• Bachelor's Degree.
• High School Diploma
• Good spoken and written English
• Strong PC skills.
• Previous work experience in a similar role is an advantage.

Benefits

• An excellent working environment
• Opportunities for development and promotion
• Continuous training

#hybrid

Established in 1994, Mellon is a multinational group of companies operating in 11 countries within our corporate headquarters located in Piraeus, Greece. Our area of expertise expands on specialized technology solutions, software services, contact center and business process outsourcing enabling financial institutions and large organizations to transform their business ecosystems, empowering their digital journey, and greatly simplifying and facilitating transactions with other businesses and its customers. Our Mission is to empower today’s businesses and organizations with tomorrow’s technologies to deliver unique experiences to their own customers and become future proof. At Mellon, we cultivate a challenging, collaborative, and relationship-oriented working environment that offers development opportunities and exposure to international practices. We are proud of our people, and we believe that leveraging diverse cultures and backgrounds improves our everyday life and boosts innovation and efficiency. Join us to make a real impact, shape the industry, be part of an award-winning team of professionals, and experience a multinational culture.

Established in 1994, Mellon is a multinational group of companies operating in 11 countries within our corporate headquarters located in Piraeus, Greece. Our area of expertise expands on specialized technology solutions, software services, contact center and business process outsourcing enabling financial institutions and large organizations to transform their business ecosystems, empowering their digital journey, and greatly simplifying and facilitating transactions with other businesses and its customers.

Our Mission is to empower today’s businesses and organizations with tomorrow’s technologies to deliver unique experiences to their own customers and become future proof.

At Mellon, we cultivate a challenging, collaborative, and relationship-oriented working environment that offers development opportunities and exposure to international practices.

We are proud of our people, and we believe that leveraging diverse cultures and backgrounds improves our everyday life and boosts innovation and efficiency.

Join us to make a real impact, shape the industry, be part of an award-winning team of professionals, and experience a multinational culture.