DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.RequirementsHigh school diploma or equivalent; bachelor's degree preferredMinimum of 2 years experience in a contact center environmentAt least 1 year of supervisory or team lead experienceOpen availability Must pass a thorough background checkStrong communication and interpersonal skillsBilingual proficiency (Spanish/English) Excellent leadership and coaching abilitiesFamiliarity with contact center metrics and performance indicatorsAbility to handle escalated customer issues calmly and professionallyProficient in Microsoft Office and contact center softwareBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k)Life Insurance (Basic, Voluntary)Paid Time Off Short Term & Long Term DisabilityTraining & DevelopmentWellness Resources$45,000.00 annual
DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.
As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.
Requirements
- High school diploma or equivalent; bachelor's degree preferred
- Minimum of 2 years experience in a contact center environment
- At least 1 year of supervisory or team lead experience
- Open availability
- Must pass a thorough background check
- Strong communication and interpersonal skills
- Bilingual proficiency (Spanish/English)
- Excellent leadership and coaching abilities
- Familiarity with contact center metrics and performance indicators
- Ability to handle escalated customer issues calmly and professionally
- Proficient in Microsoft Office and contact center software
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary)
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- $45,000.00 annual
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
