Content Creator – Training Support (Dual Role of Creator and Writer)

Job description

To design, develop, and maintain engaging training materials (presentations, e-learning modules, case studies, videos, manuals) that support the Training Manager in delivering impactful learning experiences for all levels in the organization. Key Responsibilities Work closely with Training Manager to convert learning objectives into training modules . Create visual and interactive content (PowerPoints, explainer videos, infographics). Develop case studies and role-play scripts based on Tanzanian telecom/retail scenarios. Localize global content to suit Tanzanian context (language, culture, market examples). Maintain a centralized content library for all levels (accessible online & offline). Update training materials quarterly based on new product launches, Airtel promotions and changes in sales processes Write clear, engaging copy for social media, websites, SMS, and ad campaigns. Create captions and storytelling content that connects with diverse audiences. Draft press releases, taglines, newsletters, and promotional material. Research trends in telecom and technology to generate relevant content ideas. Collaborate with the design team to align visuals with messaging Key Result Areas (KRAs) – Content Creator Content Development Number of training modules created/updated per quarter. Turnaround time for new content after product/market change. Content Quality Average trainee satisfaction rating for content (>80%). Trainer feedback on content effectiveness. Innovation & Engagement % of modules designed with interactive/multimedia elements. Adoption rate of e-learning modules by all levels Company Applications: Ensure mandatory use of call company applications for billing. Hr Portal. Attendance and all activities on daily basis. Ensure Training and continues learning process initiated is adhered.