Content Management Analyst

Job description

The Content Management Analyst supports the acquisition, processing, enrichment, and quality assurance of primary source legal content across digital products. This role plays a key operational function in scanning services, court relationship management, vendor oversight, and technical troubleshooting across the end-to-end content pipeline. The analyst develops a strong understanding of content enrichment, metadata, and markup, enabling effective diagnosis and resolution of production and data issues. This position partners with internal stakeholders and vendors to monitor production loads, audit automated web scraping pipelines, and continuously improve content acquisition and delivery processes. This role also requires building familiarity with customer-facing products to understand how content is used and ensure quality and usability standards are met. * This role would require someone to go to the Riverwoods office five days a week through the rest of the year, then transition to 1-2 days a week in Chicago office starting in 2027. Responsibilities: Coordinate and manage scanning services, ensuring accurate ingestion of physical and digital source materials Acquire primary source legal content including petitions, motions, briefs, and related case law documents Research and fulfill editorial content requests, identifying authoritative sources and resolving content gaps Establish and maintain relationships with courts, agencies, and official content providers Monitor vendor performance to ensure compliance with SLAs for timeliness, quality, and completeness Troubleshoot production load issues including failed ingestion, missing content, and content defects Audit automated acquisition processes including web scraping workflows to validate completeness and accuracy Perform QA on content to ensure accuracy, completeness, and alignment with metadata standards Develop and apply knowledge of content enrichment processes, metadata structures, and markup (XML/HTML) to support troubleshooting Develop a working understanding of the end-to-end content pipeline, including acquisition, transformation, enrichment, publishing, and syndication Support outbound syndication processes and understand how content supports downstream revenue opportunities and third-party delivery Use knowledge of systems and workflows to identify root causes of content or production issues and recommend solutions Engage with customer-facing products (e.g., VitalLaw, MediRegs) to understand how content is displayed and used by customers Coordinate project tasks and timelines to ensure deadlines are met Skills: Proficiency in relevant primary source content types, including federal and state statutes, legislative acts, administrative codes, regulations, registers, cases, rules of court, and agency materials a plus Ability to manage multiple projects simultaneously, prepare reports, communicate effectively, and resolve issues and complaints with professionalism Strong communication and vendor management skills Strong critical thinking, problem-solving, and analytical skills High degree of accuracy, efficiency, and attention to detail Results-oriented, with the ability to turn concepts and ideas into action Demonstrated initiative, proactivity, independent thinking, and the ability to anticipate future work needs Demonstrated ability to learn quickly and apply knowledge and skills in varied and unique situations Highly responsive and resourceful, with a positive, can-do approach to problem-solving Innovative mindset and willingness to explore creative and alternative approaches to accomplishing work Consultative mindset, with the ability to extract insights from complex and/or limited information and make recommendations to stakeholders Ability to clearly communicate concepts, research findings, issue analyses, project outcomes, evaluation results, and data interpretations Commitment to ethical behavior when handling sensitive information Proficiency in Microsoft Office; strong Excel skills are a plus Understanding of, or ability to learn, content enrichment processes, metadata structures, and markup languages such as XML and HTML Ability to troubleshoot content production workflows and supporting technical systems Ability to meet assigned deadlines consistently Ability to develop knowledge of end-to-end content production and syndication workflows Interest in understanding how content is used in customer-facing products Job Qualifications Education: Associate degree or equivalent experience Experience: 4+ years’ related experience Other Knowledge, Skills, Abilities, or Certifications: Proficiency in relevant primary source content types, including federal and state statutes, legislative acts, administrative codes, regulations, registers, cases, rules of court, and agency materials a plus. Ability to manage multiple projects simultaneously, prepare reports, communicate effectively, and resolve issues and complaints with professionalism. Strong communication and vendor management skills. Strong critical thinking, problem-solving, and analytical skills. High degree of accuracy, efficiency, and attention to detail. Results-oriented, with the ability to turn concepts and ideas into action. Demonstrated initiative, proactivity, independent thinking, and the ability to anticipate future work needs. Demonstrated ability to learn quickly and apply knowledge and skills in varied and unique situations. Highly responsive and resourceful, with a positive, can-do approach to problem-solving. Innovative mindset and willingness to explore creative and alternative approaches to accomplishing work. Consultative mindset, with the ability to extract insights from complex and/or limited information and make recommendations to stakeholders. Ability to clearly communicate concepts, research findings, issue analyses, project outcomes, evaluation results, and data interpretations. Commitment to ethical behavior when handling sensitive information. Proficiency in Microsoft Office; strong Excel skills are a plus. Understanding of, or ability to learn, content enrichment processes, metadata structures, and markup languages such as XML and HTML. Ability to troubleshoot content production workflows and supporting technical systems. Ability to meet assigned deadlines consistently. Ability to develop knowledge of end-to-end content production and syndication workflows. Interest in understanding how content is used in customer-facing products. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $53,700.00 - $91,950.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.