Content Manager

Job description

Job Responsibilities: • Manage, create and find opportunities to streamline customer success content including but not limited to transactional emails, Customer Support templates, user documentation and help FAQs • Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms • Own user acceptance testing for email templates • Maintain documentation and versioning for email content • Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement • Uphold and help us content standards, including terminology, voice and tone • Understand the global content lifecycle (translation, adaptation, and other systems), and partner with the teams that manage it • Work well in Agile/Lean UX, remote, and cross-functional environments • Execute project work quickly and efficiently – ours is a culture that prides getting stuff done as well as being creatively brilliant • Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results Job Requirements • Excellent, highly creative communication and critical-thinking skills • At least 5 years of professional writing experience, with 3 years writing web and mobile content • Ability to collaborate effectively in cross-functional design and product teams • Ability to manage multiple projects in a fast-paced environment • Experience in Agile UX environment preferred • Professionalism in all aspects of daily work • Experience with branding and writing both marketing and interaction content a plus To discuss on this opportunity feel free to reach Raghu Varun Call on 732.579.3433 or email your resume to raghuv1(at) Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at