Content Operations Manager - Center Of Excellence

Job description

Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time. Groupon is building a Center of Excellence in Bengaluru, and we need Content Operations Managers who own quality end-to-end. AI now writes the first draft — your job is to be the judgment layer that makes it excellent, accurate, and trustworthy. You'll QA AI-generated content, hand-craft the marquee deals that carry the brand, and fix content escalations rather than just flagging them. If you've got a sharp editorial eye, work fluently alongside AI tools, and take ownership all the way to publish — this role is for you. ### **What You'll Do** - QA and proofread AI-drafted content before it goes live, correcting issues in place - Give structured feedback that helps our AI content tools improve week over week - Hand-craft marquee, high-value deals (think Disneyland, Starbucks) end-to-end - Own content escalations from Sales, Merchant Service, and Customer Service — fix titles, descriptions, images, and fine print directly - Run the language-quality queue and hold the bar for language standards - Take on redemption, merchant-service admin, and content-specialist tasks as they consolidate into the team - Turn recurring content issues into policy, SOP, or AI-prompt improvements - Help decide which tasks get automated next - Keep every piece of content on-brand, accurate, and transparent - Partner across Sales, Merchant Service, Customer Service, Design, and Product - Track and share quality signals and trends for leadership ### **What You'll Bring** - Bachelor's degree in Marketing, Communications, Journalism, or a related field; advanced English (C1–C2) - Proven senior experience in content, editorial, or content QA — high volume, accuracy-focused - Exceptional editing and proofreading skills with a strong sense of house style - End-to-end ownership — you fix it, not just flag it - A root-cause mindset for recurring defects - Comfort tracking defect types, escalation volume, and turnaround time - Fluency (or a fast ramp-up) with AI content tools, and willingness to help calibrate them - Working knowledge of HTML and Markdown; comfort with visual-template changes - Adaptability in a fast-changing, high-automation environment ### **Must Have** - Availability aligned with United States shift hours ### **Nice to Have** - Familiarity with Groupon's markets and deal lifecycle [**Groupon**](https://www.groupon.com) **is an AI-First Company** We’re committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates to **leverage AI tools** during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role **you’ll be right at home here.** Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click [here](https://www.groupon.com/articles/about). You can also find out more about us in the latest [Groupon new](https://www.groupon.com/articles/press)s as well as learning about our [DEI approach](https://www.groupon.com/articles/dei). If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services. **Beware of Recruitment Fraud:** Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at [Groupon Careers](https://www.grouponcareers.com/)