Content Operations Manager (eCommerce)

Job description

Join Luzern eCommerce: Powering the World’s Most Ambitious Brands Step into the world of limitless possibilities with Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons like On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands and Philips to accelerate growth, maximise margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms. Backed by significant investment, we’re on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI-enabled Channel Optimizer platform, and bold strategies, we’re not just keeping up with the future of retail—we’re creating it. Be part of one of the fastest-growing tech sectors, where you’ll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history! About The Role We’re looking for a highly organised and commercially minded Content Operations Manager to lead and evolve our content function across multiple eCommerce clients. This role combines operational leadership with strategic thinking — ensuring exceptional day-to-day delivery while also driving continuous improvement, scalability, automation, and innovation across content operations. You will lead cross-functional content teams, improve workflows, optimise resource planning, and help shape how content operations evolve as the business grows. The ideal candidate is highly organised and process-driven, but equally capable of bringing fresh ideas, influencing stakeholders, and building a high-performing culture. Tasks What You’ll Be Doing Team Leadership & Delivery Lead and develop high-performing content teams across multiple client accounts Oversee the delivery of content updates, NPIs, SKU/ASIN uploads, and related operational activity Ensure high standards of quality, accuracy, and SLA adherence across all content outputs Foster a collaborative, accountable, and solutions-focused team culture Support the growth and development of team members through coaching and guidance Operations & Process Improvement Develop and optimise scalable content workflows and operational processes Identify inefficiencies and implement improvements to increase productivity and quality Drive consistency and best practice across content operations Monitor operational performance and proactively resolve delivery challenges Automation, AI & Innovation Lead initiatives focused on automation, AI adoption, and workflow optimisation Evaluate tools and technologies that improve operational efficiency and scalability Help shape the future direction of content operations through innovation and continuous improvement Encourage a forward-thinking and process-driven mindset across the team Client & Commercial Management Support client meetings and contribute to content strategy discussions Act as a key operational contact for content-related queries and escalations Translate client objectives into clear delivery plans and operational priorities Support resource planning, forecasting, and budget management across projects Requirements What You Bring to the Role Experience managing or leading content, digital operations, or eCommerce teams Strong operational and organisational skills, with experience managing workflows and resourcing Proven ability to improve processes and implement scalable ways of working Experience with content platforms, automation tools, or AI-enabled workflows Confident communicator with experience working directly with clients or stakeholders Commercial awareness with experience managing budgets, timelines, or project delivery Strong attention to detail and a proactive approach to problem solving Experience within eCommerce, retail, or digital agency environments is advantageous What We’re Looking For A strong people leader who can motivate and develop teams Someone who combines operational excellence with strategic thinking A naturally organised and process-oriented individual A forward-thinker who embraces innovation and continuous improvement A confident decision-maker who takes ownership and drives outcomes A collaborative communicator who builds strong relationships internally and externally What Success Looks Like High-performing and well-integrated content teams Efficient, scalable content operations that support business growth Strong client relationships and reliable delivery performance Increased efficiency through automation, AI, and workflow optimisation Projects consistently delivered on time, within scope, and to a high standard Benefits What We Offer Competitive Compensation: Attractive salary package with benefits. Work-Life Balance: Competitive annual leave and flexible working arrangements. Growth Opportunities: Access to learning and development programs to enhance your skills. Culture and Environment: A fun, inclusive, and collaborative workplace. Wellbeing Support: Access to an Employee Assistance Programme (EAP). Quarterly Social Events: Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business. We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.