Content Operations QA Analyst

Job description

🏆 WHAT'S THE OPPORTUNITY? cargo.one is the AI-native operating system for air and ocean freight. Logistics still runs on manual work, disconnected tools and messy data. Since 2018 we've been building the data foundation, and the AI agents on top of it, that let freight teams quote, book and manage rates in a fraction of the time. Today more than 30,000 users across 172 countries run on us. Ocean is our newest frontier. We've just brought ocean freight onto the platform alongside air, in one workspace powered by the same AI, and we need people who can make that ocean data rock solid from day one. As our Content Operations QA Analyst (Ocean), you're the sharp eye that keeps our ocean pricing data trustworthy. Carriers and partners send us their rates, and increasingly our AI helps process them. Your job is to make sure every figure is right before it reaches a customer. You don't need a background in shipping or logistics; we'll teach you how ocean pricing works. You'll build the expertise to spot instantly when something's been entered wrong, fix it, and close the loop with the source so it doesn't happen again. It's a hands-on, detail-driven role for someone who takes real pride in getting things exactly right. We're backed by leading investors, including Index, Bessemer, Point Nine, Creandum and Lufthansa, and we work remote-first in a positive, feedback-driven and genuinely fun team. 🌍 WHERE YOU CAN WORK We're remote-first. You can work from (almost) anywhere cargo.one is able to employ through our partner Remote. We're a remote company, but we regularly meet in person, too. 🎬 A SNAPSHOT OF WHAT YOU'LL BE DOING HERE - Quality-check the ocean freight contracts, rates and surcharges that our partners and AI populate, cross-checking every entry against the source rate sheets and tariffs. - Build deep knowledge of ocean rates and surcharges, so you can immediately spot when something looks wrong. - Catch and correct errors before they reach our customers, keeping our data accurate and trustworthy. - Communicate clearly with our vendor partners when something needs fixing, and close the loop so the same mistake doesn't recur. - Spot recurring error patterns and help improve our QA checks, guides and documentation. - Use AI tools to make the QA process faster and sharper, and ideally help build them. - Maintain structured, high-quality master data across the ocean content set. 🙋 WE'RE LOOKING FOR SOMEONE WHO HAS - Exceptional attention to detail. It's the heart of the role. - Fluent written and spoken English, since you'll work with international vendor partners every day. - The drive to work independently and own your cases once you're up to speed. - Strong Excel and Google Sheets skills, and a genuine love of working with structured data. - Comfort working in high-volume, structured workflows where accuracy really matters. - Bonus: experience in ocean or air freight, logistics or shipping (e.g. freight forwarder, NVOCC, carrier ops). A real asset, but not required. - Bonus: hands-on experience using AI tools to get work done, even better if you've built something with them. - Bonus: comfort with ticketing platforms (e.g. Zendesk) and documentation tools. ❤️ WE THINK YOU'LL LOVE WORKING HERE IF - You value building great relationships and trust with your team and manager. - You see working remotely successfully as a pioneering challenge that's constantly evolving. - In everything you do, you take ownership and get a kick out of exceeding expectations. - You love experimenting with new ideas and get excited when you find an opportunity to improve a process. - Faced with a choice, you'd rather take the ambitious option and grow than the easy one. - You see the value of giving and receiving feedback, and build it into everything you do. - You're not afraid to voice your opinions, and you like backing them up with data. ✨ BENEFITS - Home-office budget of €650 for a desk, chair, monitor and the rest. - Whole company Offsites. - Co-working options worldwide through our partner Desana. - 24 paid vacation days on top of your local bank holidays, plus special leave. 📚 CURIOUS TO KNOW MORE? - Read more about cargo.one https://www.cargo.one/about-us and our mission. - See our careers page https://www.cargo.one/careers and the latest from the team. - Browse cargo.one's latest news https://www.cargo.one/press from the industry.