Contingent Work Force Manager

Job description

Job Description At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard — from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features. Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale At General Motors, our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion. AV Operations is responsible for safely and efficiently enabling autonomous-vehicle testing and data collection. Our teams depend on a high-performing contingent workforce to support critical operational activities across sites. The Contingent Workforce Program Manager will establish the operating model, governance, and day-to-day support required to manage a vendor-supported contingent workforce at scale. This role will be the accountable point of contact linking AV Operations leaders, contingent workers, vendor partners, and internal stakeholders to ensure the workforce is ready, supported, compliant, and aligned to operational needs. The Role As a Contingent Workforce Program Manager, you will independently lead complex, cross-functional workforce programs that have significant operational impact. You will apply sound judgment to resolve ambiguous issues, improve processes, and influence outcomes across AV Operations, vendor partners, and enabling functions. You will create clear communication paths, ensure timely workforce issue resolution, and provide operational leaders with reliable visibility to staffing, onboarding, workforce risks, and supplier performance. Success requires strong program-management discipline, operational judgment, data fluency, and the ability to earn trust across a broad stakeholder network. What You’ll Do Serve as the primary AV Operations point of contact for vendor-managed contingent workforce questions, communications, and issue resolution. Partner with AV Operations leaders and vendor partners to translate workforce demand into clear requisitions, hiring targets, onboarding plans, and operational-readiness actions. Lead contingent workforce lifecycle coordination, including role and requisition support, onboarding readiness, training coordination, work-order changes, extensions, transfers, and offboarding. Establish and maintain effective communications and operating cadences with contingent workers, vendor partners, and AV Operations stakeholders. Triage, coordinate, and track workforce escalations involving attendance, timekeeping, onboarding, training, access, policy and process questions, safety-related operational impacts, and assignment changes; ensure clear ownership and timely closure. Partner with vendor program leadership to monitor staffing progress, service performance, open actions, response timeliness, recurring workforce issues, and corrective actions. Develop and maintain trackers, dashboards, and operating routines that provide leadership visibility to headcount, onboarding status, training readiness, workforce risks, timekeeping exceptions, escalations, and vendor performance. Guide AV Operations managers on contingent workforce processes and appropriate escalation paths, including matters that must be directed to the vendor as employer. Collaborate with Human Resources, Contingent Workforce, Environment, Health and Safety, Safety, Legal, Learning, Information Technology, Finance, Procurement, and Security partners to improve workforce readiness, compliance, and operational continuity. Identify and implement practical process improvements that reduce operational friction, improve supplier accountability, and support cost discipline. This role is a critical operational program-management position supporting AV Operations. The successful candidate will be a fully qualified professional who can evaluate diverse and sometimes ambiguous workforce issues; develop sustainable solutions; influence internal and external partners; and drive outcomes across multiple work areas without direct authority. The role will create a scalable, disciplined approach to vendor-managed contingent workforce support. It will reduce time spent by AV Operations leaders resolving routine workforce issues, strengthen accountability for workforce actions, and enable predictable operational readiness as the organization grows. Your Skills & Abilities (Required Qualifications) Bachelor’s degree in business, operations, human resources, supply chain, engineering, or a related field; equivalent relevant experience will be considered. 5+ years of experience in program management, operations, workforce management, vendor management, human resources operations, or a related field. Demonstrated success leading complex, cross-functional programs with multiple stakeholders, competing priorities, and measurable operational outcomes. Experience supporting a contingent, contract, vendor-managed, or other distributed workforce population. Ability to translate ambiguous operational problems into structured processes, clear ownership, measurable actions, and sustainable operating routines. Strong analytical skills and demonstrated ability to build, interpret, and act on operational metrics, trackers, and dashboards. Exceptional written and verbal communication skills, with the ability to communicate effectively with frontline teams, vendor partners, and senior leaders. Demonstrated sound judgment, discretion, initiative, and follow-through in a fast-paced operating environment. What Will Give You a Competitive Edge (Preferred Qualifications) Experience in autonomous vehicle operations, fleet operations, mobility, manufacturing, testing, logistics, or another safety-sensitive 24/7 environment. Experience with vendor-management systems, contingent workforce management systems, or timekeeping systems. Experience managing vendor performance, service-level expectations, business reviews, and corrective-action plans. Experience with workforce onboarding, training operations, access and asset provisioning, and compliance-related coordination. Demonstrated ability to influence across organizational boundaries and build productive relationships with internal and external partners. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area. The salary range for this role is $106,600 to $192,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies. #LI-RF1 #GM-AV-1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources . Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire . Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.