Contract Assistance Manager (Remittance)

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Process and input outward remittance applications from different submission channels, included by not limited to: ebank, branches, WFI/OneCapture, other internal departments, intermediate payment from corresponding banks, including instructions from OCBC Macau. Handle account posting under Deposit Teller System Receive remittance applications and funds settlements (for charges) from customers / Relationship Managers for remittance services and obtain exchange rate (with due from reference) from Treasury Division. Ensure the Rate Book and Due From have been used up properly at day end if any. Handling of Violation Detection transactions at AML (included false hit release) and follow-up any suspicious items including Money-Laundering and Sanctioned / High Risk Countries activities with AML/CFT Compliance Officer. Perform Charges Claim upon receipt of the claim and from the Paying / Correspondent Banks. Handling investigation and irregular remittance items including follow up with other units / customers / relevant external parties on instruction disposal decision. Prepare daily / monthly reports for management review and filing of daily transaction and day end reports. Transaction records/documents filing and arrange to the godown for off-site retention as scheduled. Participant and support on requirement collection and system testing for initiative on payment business. Client Servicing Provide prompt and courteous response to customers’ inquiries and complaints over counter/phone with positive problem-solving capabilities. Handling enquiries from customers on remittance services Perform Balance Inquiry and print savings passbook for OCHK customers if necessary. Requirements: Diploma holder or above 1-3 years of experience in remittance or related banking Fluent in Chinese (Cantonese) and English Proficient in PC skills, including MS Word and Excel Excellent communication skills and ability to work well in a team Proactive and willing to take on positive challenges What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.