Contract Enablement Manager

Job description

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Contract Enablement Manager works closely with Public Sector sales professionals and leadership to drive success through dynamic communication, the promotion and reinforcement of compliant profitability practices, and the development of sales knowledge aligned with key business initiatives. This role reports to the Director of Public Sector Contract Enablement and plays a critical role in supporting contract strategy, education, and profitability initiatives across the organization. Role Description Continuously develop expertise in Public Sector initiatives, areas for improvement, profitability growth opportunities, and impactful communication strategies. Build, manage, and communicate best practices that promote optimal profitability through contract education and reinforcement. Develop clear communications, announcements, templates, and training materials that directly support sales and contract success. Establish and maintain strong relationships with internal stakeholders involved in the support and management of Public Sector contracts. Implement contract reinforcement and education strategies for targeted contracts. Help prevent customer satisfaction issues through proactive communication, best-practice guidance, and reinforcement. Support the pricing team by developing and delivering reinforcement training programs that promote maximum profitability. Provide consultative support on strategic opportunities to directly impact profitability. Develop and support contract-related announcements through both internal and external communication channels. Support strategic Requests for Proposal (RFPs) for non-consortia contracts. Provide support for the Contract Library application, including system connections and related initiatives. Create and maintain state-specific and business unit-specific internal contract guides. Develop communication and education strategies that enhance the overall sales experience. Create, maintain, and facilitate recurring functional training programs for Public Sector sellers focused on strategic non-consortia contracts. Demonstrate a professional presence and effectiveness in all levels of communication. Behaviors and Competencies Business Acumen: Can analyze financial and operational data to make informed decisions. Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations. Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders. Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions. Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes. Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. Skill Level Requirements Strong understanding of Public Sector contracting processes and compliance requirements. Excellent relationship-building, collaboration, and interpersonal communication skills. Ability to interpret complex contract terms and communicate information effectively to non-technical audiences. Strong analytical thinking and problem-solving abilities. Ability to work collaboratively across multiple teams and departments. Strong time management skills, including the ability to prioritize tasks and meet deadlines. Ability to develop and deliver training programs, communications, and educational content. Ability to provide consultative support on strategic business opportunities. Strong written communication skills, including the creation of announcements, templates, guides, and training materials. Other Requirements Completed Bachelor’s Degree or relevant work experience required 1+ years of experience in a similar role Ability to travel 10% The estimated annual pay range for this position is $70,000-$100,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status