Join Biffa as a Contract Manager, owning complex contracts and delivering smarter, safer waste solutions.Location: The role can be done from home however you will be covering areas such as Gloucester, Oxford & Bath.Reporting to: Regional General Manager/Business Manager.This role is on a fixed term 12-month contract.A quick look at the role:The IRM Contract Manager is responsible for developing and growing waste disposal and resource management services across customer sites, while delivering first-class customer service and account management.You will ensure the right infrastructure is in place to respond quickly to client needs, driving continuous improvement across the contract to deliver strong performance against EBIT targets, recycling objectives, compliance and health & safety standards.Based within our Specialist Services Division, the role delivers tailored solutions for complex and unknown waste streams, including hazardous waste removal, bulk liquid disposal, industrial cleaning, compactors, balers and Integrated Resource Management (IRM).Your core responsibilities.Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance. Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations. Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management. Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices. Manage monthly profit and loss across a designated contract portfolio. Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities. Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams. Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.RequirementsOur essential requirements.Knowledge of waste management, with previous account management experience and a strong operational focus. Understanding of lean methodology, with the ability to work to clearly defined KPIs. Proven track record of delivering continuous improvement within an operational or service environment. Full, current UK car driving licence.BenefitsAnd here’s why you’ll love it at Biffa:Ongoing career development, training and coaching – because if you don’t grow, we don’t growGenerous pension schemeMedical and dental schemeRetail and leisure discountsHoliday and travel discountsPlus much more...Changing the way people think about waste.At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.Dedicated to diversity.At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.
Join Biffa as a Contract Manager, owning complex contracts and delivering smarter, safer waste solutions.
Location: The role can be done from home however you will be covering areas such as Gloucester, Oxford & Bath.
Reporting to: Regional General Manager/Business Manager.
This role is on a fixed term 12-month contract.
A quick look at the role:
The IRM Contract Manager is responsible for developing and growing waste disposal and resource management services across customer sites, while delivering first-class customer service and account management.
You will ensure the right infrastructure is in place to respond quickly to client needs, driving continuous improvement across the contract to deliver strong performance against EBIT targets, recycling objectives, compliance and health & safety standards.
Based within our Specialist Services Division, the role delivers tailored solutions for complex and unknown waste streams, including hazardous waste removal, bulk liquid disposal, industrial cleaning, compactors, balers and Integrated Resource Management (IRM).
Your core responsibilities.
- Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
- Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
- Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
- Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
- Manage monthly profit and loss across a designated contract portfolio.
- Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
- Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
- Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.
Requirements
Our essential requirements.
- Knowledge of waste management, with previous account management experience and a strong operational focus.
- Understanding of lean methodology, with the ability to work to clearly defined KPIs.
- Proven track record of delivering continuous improvement within an operational or service environment.
- Full, current UK car driving licence.
Benefits
And here’s why you’ll love it at Biffa:
- Ongoing career development, training and coaching – because if you don’t grow, we don’t grow
- Generous pension scheme
- Medical and dental scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Plus much more...
Changing the way people think about waste.
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
Dedicated to diversity.
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.
Biffa have been servicing the waste management needs of the UK since 1912 and we’re now a UK leading integrated waste management company. We are proud to lead the waste and recycling industry. With operations at over 195 sites spanning the length and breadth of the country, we service over 2.3 million households and collect 4.3 million bins per week just within our municipal division. From our conception in 1912, our business has developed far beyond waste collection and into recycling, treatment and energy generation servicesOur VisionTo be the leader in UK sustainable waste management.Our PurposeWe're here to change the way people think about waste.Our values truly reinforce what we are all about:• We act as a team- We are working towards a common goal- We look out for each other- We all have an equal voice and respect each other• We make things happen- We are hands on and get stuck in- We find a way- We go the extra mile and always deliver • We do the right thing- We are honest, transparent and responsible for our actions- We keep our promises- We build trust by being consistent and fair• We take pride in what we do- We continually develop our knowledge and expertise- We know our work matters- We take price in a job well done We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.
Biffa have been servicing the waste management needs of the UK since 1912 and we’re now a UK leading integrated waste management company.
We are proud to lead the waste and recycling industry. With operations at over 195 sites spanning the length and breadth of the country, we service over 2.3 million households and collect 4.3 million bins per week just within our municipal division. From our conception in 1912, our business has developed far beyond waste collection and into recycling, treatment and energy generation services
Our Vision
To be the leader in UK sustainable waste management.
Our Purpose
We're here to change the way people think about waste.
Our values truly reinforce what we are all about:
• We act as a team
- We are working towards a common goal
- We look out for each other
- We all have an equal voice and respect each other
• We make things happen
- We are hands on and get stuck in
- We find a way
- We go the extra mile and always deliver
• We do the right thing
- We are honest, transparent and responsible for our actions
- We keep our promises
- We build trust by being consistent and fair
• We take pride in what we do
- We continually develop our knowledge and expertise
- We know our work matters
- We take price in a job well done
We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.
