Contract Processing Agent

Contract Processing Agent Reporting to: Customer Loyalty Team LeadLocation: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation)Salary: £25,000 + Annual Performance Based Bonus (Internal Job Level Reference: Associate)Join Focus Group as a Contract Processing Agent and keep our processes seamlessWho We Are:At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant.George's Story...Don't just take our word for it. George joined Focus Group in May 2025 with no prior experience in telecoms or IT, and in 15 months he's progressed from the team into a Customer Loyalty Executive role."The culture within the Exeter office is undoubtedly our best quality. There are no walls between teams, and there are so many people willing to offer support if you need it," "After joining with no prior experience, I was given the support to really learn on the job, and in time was given extra responsibilities. In the space of a year, I was considered for an Executive role within my team, which really shows how Focus Group look to promote from within wherever possible rather than hire externally."What We’re Looking For..... This role is about attitude as much as ability. We want someone organised, thorough, and genuinely happy to be part of a busy, open-plan team. You'll be working with contracts and documentation as part of our Customer Loyalty team, making sure off-boarding runs accurately and smoothly, so every customer leaves with a great last impression.You’ll be: ✔ Exceptionally detail-oriented with a methodical approach to work ✔ Able to juggle multiple admin tasks without breaking a sweat ✔ A strong communicator who works well across teams ✔ A problem-solver who can spot issues and suggest improvements ✔ Comfortable working independently but loves being part of a collaborative teamWhat you'll need:Excellent written and verbal communication skillsExperience in a fast-paced admin or processing environmentAbility to multitask and manage multiple steps of a process simultaneouslyStrong time management and organisational abilitiesProven ability to work independently with accuracy and persistenceExcellent attention to detail and a passion for getting things rightCapable of solving problems and suggesting improvements where neededCompetency in Microsoft Office (especially Excel, Outlook, and Word)What's in it for you?Beyond a stable, permanent role in a growing team, you'll get access to Focus Group's full range of benefits, including:24 days holiday to start (plus your birthday off)Access to 100s of discounts across retail, food and travelHealth & wellbeing access - Employee Assistant Program, cycle to work scheme and free eyecare vouchersRegular social events, STAR award recognitionPaid volunteering dayEnhanced maternity, paternity and adoption leaveStructured training so you're fully supported from day onePlus much more...Why Join Focus Group? At Focus Group, we celebrate individuality, value contribution, and invest in your development.You’ll join a supportive, inclusive team that works hard and has fun doing it. If you’re ready to be part of a business where your work is valued, your growth is supported, and your voice is heard – let’s build something brilliant together.Whether you're driven, motivated, and looking for that first break into the corporate world, or you've already got experience and are looking for a team that's the right fit, we'd love to hear from you. If you're ready to put the work in, we're ready to help you grow. Apply today!

Contract Processing Agent

Reporting to: Customer Loyalty Team Lead

Location: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation)

Salary: £25,000 + Annual Performance Based Bonus

(Internal Job Level Reference: Associate)

Join Focus Group as a Contract Processing Agent and keep our processes seamless

Who We Are:

At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant.

George's Story...

Don't just take our word for it. George joined Focus Group in May 2025 with no prior experience in telecoms or IT, and in 15 months he's progressed from the team into a Customer Loyalty Executive role.

"The culture within the Exeter office is undoubtedly our best quality. There are no walls between teams, and there are so many people willing to offer support if you need it,"

"After joining with no prior experience, I was given the support to really learn on the job, and in time was given extra responsibilities. In the space of a year, I was considered for an Executive role within my team, which really shows how Focus Group look to promote from within wherever possible rather than hire externally."

What We’re Looking For.....

This role is about attitude as much as ability. We want someone organised, thorough, and genuinely happy to be part of a busy, open-plan team. You'll be working with contracts and documentation as part of our Customer Loyalty team, making sure off-boarding runs accurately and smoothly, so every customer leaves with a great last impression.

You’ll be:
✔ Exceptionally detail-oriented with a methodical approach to work
✔ Able to juggle multiple admin tasks without breaking a sweat
✔ A strong communicator who works well across teams
✔ A problem-solver who can spot issues and suggest improvements
✔ Comfortable working independently but loves being part of a collaborative team

What you'll need:

• Excellent written and verbal communication skills
• Experience in a fast-paced admin or processing environment
• Ability to multitask and manage multiple steps of a process simultaneously
• Strong time management and organisational abilities
• Proven ability to work independently with accuracy and persistence
• Excellent attention to detail and a passion for getting things right
• Capable of solving problems and suggesting improvements where needed
• Competency in Microsoft Office (especially Excel, Outlook, and Word)

What's in it for you?

Beyond a stable, permanent role in a growing team, you'll get access to Focus Group's full range of benefits, including:

• 24 days holiday to start (plus your birthday off)
• Access to 100s of discounts across retail, food and travel
• Health & wellbeing access - Employee Assistant Program, cycle to work scheme and free eyecare vouchers
• Regular social events, STAR award recognition
• Paid volunteering day
• Enhanced maternity, paternity and adoption leave
• Structured training so you're fully supported from day one
• Plus much more...

Why Join Focus Group?

At Focus Group, we celebrate individuality, value contribution, and invest in your development.

You’ll join a supportive, inclusive team that works hard and has fun doing it. If you’re ready to be part of a business where your work is valued, your growth is supported, and your voice is heard – let’s build something brilliant together.

Whether you're driven, motivated, and looking for that first break into the corporate world, or you've already got experience and are looking for a team that's the right fit, we'd love to hear from you.

If you're ready to put the work in, we're ready to help you grow. Apply today!

Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.

Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times.

Leaving you free to focus all your energy on the important stuff. Like growing your business.

Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy

Let’s connect. Let’s grow.