Contract Support Executive

Job description

Key Responsibilities • Enter new supplier contracts for sale into the company database system(s). • Enter updates and amendments to existing contracts within the company database system(s). • Calculation of costs rates using basic maths. • Ensure highest standard of accuracy of entry by undertaking a self-check of work entered with the aim to achieve a ‘zero error rate’. • Ensure that all turnaround times are met as per department SLA. • Always follow the department processes and procedures. • Raise queries for any contract details that appear incorrect or do not follow agreed processes and procedures. • Liaise with internal Contract Managers by voice or email communication as necessary to resolve all contract related queries. • Assist supplier partners with any requests in a timely manner and a polite and professional manner. • As we are a global company, communication will be in English both written and spoken. • Provide feedback on where you identify any blockages within your day-to-day workflow. • Complete all work-related tasks as allocated by Team Leader or Department Manager. • Assist other departments with questions or queries related to supplier contracts. • Attend presentations and training as required. • Accurately complete any reports as required across the department. • To offer general support to other team members and to other departments if needed. • Achieve targets and objective as provided to you on weekly, monthly, or annual basis. • Any other reasonable requests from a Contract Support Team Leader or the department Manager. Key Measures Job Description: Add Job Title Page 3 of 4  Three-month probationary period with Objectives  Monthly KPI review and scorecards  Error reporting review  Monthly calibration and knowledge testing  Annual End of Year Review Required Experience and Knowledge Essential Qualifications & Knowledge • Fluency in spoken and written English (required) • Experience working in a data entry/administration environment (preferable) • Travel Industry or Hotel background (beneficial) Experience, Skills and Behavioural Requirements • Computer literate in Microsoft Office tool set. • Accuracy, research skills and attention to detail. • Strong communication and interpersonal skills. • Strong analytical skills. • Problem solving abilities. • Team working skills. • Ability to work under pressure to tight deadlines. • Ability to work and focus on given task and see through to completion. • Adaptable to change in day-to-day tasks and procedures. • Confident to ask questions and seek clarification. • Ability to work under own initiative. Desirable Qualifications & Knowledge • Travel industry and/or Hotel revenue or reservation experience