Contract Support ManagerThe RoleReporting into the Contract Management Team, the Contract Support Manager will act as the contract's business analyst and performance assurance lead. You will be responsible for ensuring data integrity, managing performance reporting frameworks, supporting compliance activities, and identifying opportunities to improve service delivery across the contract.Working closely with operational managers, central support functions and clients, you will provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.Key ResponsibilitiesEnsure operational data is complete, accurate, timely and auditable across all relevant systems.Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions.Implement controls and validation processes to prevent reporting errors and data inconsistencies.Maintain and develop the contract's performance reporting framework.Produce regular performance reports, dashboards and management information packs.Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis.Monitor contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement.Support the development and monitoring of continuous improvement action plans.Ensure contract governance requirements, procedures and controls are consistently applied.Monitor compliance with key operational processes, including service delivery, performance management, incident reporting and change control.Conduct depot audits covering operational, health and safety and transport processes.Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations.Coordinate and support external audits, including NQA and other accreditation requirements.Ensure mandatory compliance documentation, training records and risk assessments remain current and compliant.Why Join Biffa?At Biffa, our people are at the heart of everything we do. We foster a culture built around our values of #TFR:Teamwork – Working together for each other.Fairness – Treating and being treated equally.Respect – Appreciating and valuing each other for who we are and what we do.We offer the opportunity to make a real impact within a business that plays a vital role in protecting the environment and supporting local communities.Dedicated to DiversityBeing inclusive is core to our culture at Biffa. We believe different ideas, perspectives and backgrounds are essential to developing a creative and effective working environment that reflects the communities we serve and delivers the best outcomes for our colleagues, customers and stakeholders.We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.Ready to make a difference? Apply today and help us deliver exceptional service through data-driven performance and operational excellence.RequirementsFull UK driving licence.Strong organisational and time management skills with the ability to work to tight deadlines.Experience managing or supervising colleagues and escalating risks appropriately.Knowledge of health and safety and environmental legislation relevant to municipal services. (desirable)Project management experience using Prince2, Agile or similar methodologies. (desirable)
Contract Support Manager
The Role
Reporting into the Contract Management Team, the Contract Support Manager will act as the contract's business analyst and performance assurance lead. You will be responsible for ensuring data integrity, managing performance reporting frameworks, supporting compliance activities, and identifying opportunities to improve service delivery across the contract.
Working closely with operational managers, central support functions and clients, you will provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.
Key Responsibilities
- Ensure operational data is complete, accurate, timely and auditable across all relevant systems.
- Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions.
- Implement controls and validation processes to prevent reporting errors and data inconsistencies.
- Maintain and develop the contract's performance reporting framework.
- Produce regular performance reports, dashboards and management information packs.
- Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis.
- Monitor contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement.
- Support the development and monitoring of continuous improvement action plans.
- Ensure contract governance requirements, procedures and controls are consistently applied.
- Monitor compliance with key operational processes, including service delivery, performance management, incident reporting and change control.
- Conduct depot audits covering operational, health and safety and transport processes.
- Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations.
- Coordinate and support external audits, including NQA and other accreditation requirements.
- Ensure mandatory compliance documentation, training records and risk assessments remain current and compliant.
Why Join Biffa?
At Biffa, our people are at the heart of everything we do. We foster a culture built around our values of #TFR:
Teamwork – Working together for each other.
Fairness – Treating and being treated equally.
Respect – Appreciating and valuing each other for who we are and what we do.
We offer the opportunity to make a real impact within a business that plays a vital role in protecting the environment and supporting local communities.
Dedicated to Diversity
Being inclusive is core to our culture at Biffa. We believe different ideas, perspectives and backgrounds are essential to developing a creative and effective working environment that reflects the communities we serve and delivers the best outcomes for our colleagues, customers and stakeholders.
We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.
Ready to make a difference? Apply today and help us deliver exceptional service through data-driven performance and operational excellence.
Requirements
- Full UK driving licence.
- Strong organisational and time management skills with the ability to work to tight deadlines.
- Experience managing or supervising colleagues and escalating risks appropriately.
- Knowledge of health and safety and environmental legislation relevant to municipal services. (desirable)
- Project management experience using Prince2, Agile or similar methodologies. (desirable)
Biffa have been servicing the waste management needs of the UK since 1912 and we’re now a UK leading integrated waste management company. We are proud to lead the waste and recycling industry. With operations at over 195 sites spanning the length and breadth of the country, we service over 2.3 million households and collect 4.3 million bins per week just within our municipal division. From our conception in 1912, our business has developed far beyond waste collection and into recycling, treatment and energy generation servicesOur VisionTo be the leader in UK sustainable waste management.Our PurposeWe're here to change the way people think about waste.Our values truly reinforce what we are all about:• We act as a team- We are working towards a common goal- We look out for each other- We all have an equal voice and respect each other• We make things happen- We are hands on and get stuck in- We find a way- We go the extra mile and always deliver • We do the right thing- We are honest, transparent and responsible for our actions- We keep our promises- We build trust by being consistent and fair• We take pride in what we do- We continually develop our knowledge and expertise- We know our work matters- We take price in a job well done We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.
Biffa have been servicing the waste management needs of the UK since 1912 and we’re now a UK leading integrated waste management company.
We are proud to lead the waste and recycling industry. With operations at over 195 sites spanning the length and breadth of the country, we service over 2.3 million households and collect 4.3 million bins per week just within our municipal division. From our conception in 1912, our business has developed far beyond waste collection and into recycling, treatment and energy generation services
Our Vision
To be the leader in UK sustainable waste management.
Our Purpose
We're here to change the way people think about waste.
Our values truly reinforce what we are all about:
• We act as a team
- We are working towards a common goal
- We look out for each other
- We all have an equal voice and respect each other
• We make things happen
- We are hands on and get stuck in
- We find a way
- We go the extra mile and always deliver
• We do the right thing
- We are honest, transparent and responsible for our actions
- We keep our promises
- We build trust by being consistent and fair
• We take pride in what we do
- We continually develop our knowledge and expertise
- We know our work matters
- We take price in a job well done
We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.
