Contractor Training Specialist

Job description

As a Contractor Trainer at Remi, you’ll help new contractors successfully launch and grow within Remi’s contractor network. You’ll guide contractors through the final portions of onboarding, train them on the Remi App and our performance expectations, and provide hands-on support as they complete their first Remi projects. You’ll become an expert on what makes contractors successful at Remi and help new partners build the habits, processes, and knowledge they need to perform at a high level. You’ll work directly with contractors during their first 10 projects, helping them navigate challenges, understand expectations, and become increasingly self-sufficient. After their initial 10 projects, you’ll review their performance and help determine whether they’re ready to take on additional volume. If you enjoy teaching, building relationships, solving problems, and helping people succeed, you’ll fit right in. What You'll Do Train newly onboarded contractors on the Remi App, project workflows, and operational processes Clearly communicate Remi’s expectations around responsiveness, scheduling, communication, quality, documentation, homeowner experience, and project completion Provide hands-on support and coaching as contractors complete their first Remi projects Proactively identify process gaps, performance concerns, and opportunities for additional training Help contractors troubleshoot challenges while developing the skills to operate independently within the Remi network Monitor contractor performance throughout their first 10 projects, including timelines, communication, quality, documentation, and homeowner experience Conduct a performance review after a contractor’s first 10 projects and provide a recommendation on readiness for additional project volume Partner with Operations, Sourcing, Quality, and other internal teams to resolve contractor issues and improve the onboarding experience Identify trends and opportunities to continuously improve Remi’s contractor training program What We're Looking For Demonstrated ability to train, coach, and develop others Strong verbal and written communication skills Ability to build strong relationships while setting clear expectations and providing direct feedback High level of accountability and ownership for contractor success Strong organizational skills with the ability to manage multiple contractors and projects simultaneously Ability to identify performance issues, determine root causes, and develop practical solutions Comfortable learning and teaching software applications, workflows, and operational processes Ability to thrive in a fast-paced environment where processes and priorities continue to evolve Nice to have Experience in contractor management, training, operations, construction, roofing, solar, or field services Experience onboarding or developing contractors, vendors, or other external partners Familiarity with roofing or residential construction processes Experience evaluating performance using operational metrics, quality data, and customer feedback Benefits Enjoy lunch with your teammates every day with our daily lunch stipend Unlimited paid time off 5% 401k match 100% paid parental leave and medical insurance $100 monthly cell phone credit