Control Center Specialist II

Job description

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures. Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health. Job Details Centralized Active Monitoring Team Specialist monitors and reviews Digital Control Tower alerts to identify potential risks to live shipments. The role validates alert information in TMS and Controlant Supply Chain Monitoring, determines the required response, and coordinates or escalates next actions to the responsible local office and relevant operational stakeholders. The specialist ensures alerts are handled promptly, their status is accurately documented in TMS, and alerts are closed in line with applicable procedures and timelines. Responsibilities: Monitor Digital Control Tower alert emails and/or required reports at the defined frequency. Mark alerts as read when work starts, open the related shipment in TMS, and confirm the responsible alert party or office. Triage location alerts, temperature pre-alarms and excursions, battery health alerts, and data or device integration issues. Validate shipment location, temperature readings, battery status, device activity, transport plan, and remaining transit timeline using TMS and Controlant Supply Chain Monitoring. Identify potential causes such as offload, delay, misrouting, incorrect TMS data, storage or handling issues, logger behavior, low battery, or loss of data transmission. Determine whether an alert requires no action, corrective action, escalation, or further investigation based on the available shipment information and handling instructions. Coordinate and escalate required next actions to the responsible local office and, where relevant, Operations, Customer Service, billing center, airline, handler, driver, or nearest World Courier office. Communicate clear alert details, identified risk, required action, ownership, and urgency to the receiving office or stakeholder. Update the DCT activity in TMS with the appropriate resolution status and a concise comment summarizing the issue identified and actions taken. Work in accordance with applicable SOPs, work instructions, quality standards, security requirements, and business needs, and identify recurring issues or process gaps for continuous improvement. Education: A relevant qualification, bachelor’s degree, or equivalent work experience is preferred. Work Experience: Previous experience in logistics, shipment monitoring, customer service, operations support, or exception management is an advantage. Experience with transport management systems, real-time monitoring platforms, or temperature-controlled shipments is also an advantage. Skills and Knowledge: Strong analytical, organizational, and problem-solving skills. Effective written and verbal communication skills. Strong English language skills, both written and verbal. High level of attention to detail, accuracy, and accountability. Ability to manage multiple tasks and priorities in a fast-paced environment. Ability to follow established procedures and work collaboratively across teams. Flexibility and adaptability in response to changing business needs and priorities. Work Schedule: Days: Tuesday - Saturday Hours: 9:00 AM – 6:00 PM Salary Ranges: 2,135– 3,051 EUR gross monthly #Li-hybrid What Cencora offers We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures Full time Affiliated Companies: Affiliated Companies: World Courier (Lithuania) UAB