Control Room Lead/SOP Specialist

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is seeking a Control Room Lead/Standard Operating Procedures (SOP) Specialist to oversee the daily activities and responsibilities of assigned shift personnel and shift duties within a 24/7/365 traffic operations control room located in Omaha, NE. As a secondary function, this position will also review existing SOP documents and make additions and/or revisions to keep them current to meet TMC operating procedures. New SOPs will also be completed as needed to meet the changing environment of the TMC. This position is responsible for ensuring strict compliance with standard operating procedures, quality control, and personnel management. Applicants will need to be professional, dependable, self-motivated, and possess prior experience overseeing a staff of 3 to 6 team members. The qualified applicants will need to clearly demonstrate their knowledge of Nebraska’s Interstate and Arterial Road Network and basic proficiency with computer and communication systems. Applicants will also need to confirm their willingness and ability to work in a 24/7/365 operating environment, which may include weekends, nights, and holiday shifts. This position is responsible for overseeing assigned shift personnel in the successful and timely execution of their duties in a fast-paced operational environment. Successful candidates must be able to demonstrate prior experience in leading small teams to achieve assigned objectives, ensure compliance with detailed operating procedures, maintain high staff morale, and ensure compliance with quality standards. Control Room Leads execute their responsibilities from a Traffic Management Center (TMC), located in Omaha, Nebraska. The environment is a technological hub for traffic operations, which uses a variety of different technologies for the purpose of enhancing safety and mobility. Other Responsibilities Include: Managing and logging traffic incidents in an advanced transportation management system software. Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner. Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.). Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status. Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes. Coordinating incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination. Conduct periodic work product audits to ensure procedural compliance and staff understanding. Oversee shift scheduling and compliance with attendance policies in conjunction with senior managers. Coordinate and track all assigned employee training for initial and recurrent training. Lead and/or participate in post-incident analysis. Make procedural updates to the TMC SOPs. SOP revisions will include draft revisions, NDOT content approval, development of new procedure training materials, updates to the SOP revision page and navigating the quality assurance reviews of new materials before being finalized. SOP Specialist will work with an SOP subject matter expert as needed to create and update these documents. Coordinate with Data Analyst and Trainer regarding any SOP document improvements that come out of training and certification programs. Readily assume duties of Control Room Operator when needed to fill staffing shortages. Work Conditions: May be subject to short or no-notice work assignments during emergency events. Rotating shift schedule, available morning, afternoons, evenings, weekends and holidays. Controlled, indoor environment with dimmed lighting. Significant periods of sitting, CCTV camera viewing, and data entry. Heavy volume of telephone, radio, and computer usage. Qualifications Minimum Requirements High School Diploma + 2 or more years of prior experience as a Traffic Monitoring Operator or other related experience. Driver’s license in good standing. Preferred Qualifications Associate’s degree. Previous supervisory experience. Competence in MS Office products. Technical writing skills to include grammar editing and content flow. Time management experience. Prior experience working in a fast paced, technology-infused environment. Additional Information Sponsorship is not offered for this position. To promote service continuity and preserve institutional knowledge, current NDOT TMC employees will be preferred candidates for AECOM positions. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.