Control Room Manager

Job description

Do you thrive in fast-paced, tech-driven environments where every decision counts? Are you confident leading real-time operations, solving problems quickly, and keeping performance on track? Do you enjoy being at the centre of an operation, coordinating teams and making data-led decisions that truly make a difference? Here at GXO, we’re looking for a Control Room Manager to join our site in Crick, supporting a prestigious fashion retailer . This is a pivotal role at the heart of a highly automated operation, where you’ll take ownership of real-time performance across the warehouse. Acting as the central coordination point, you’ll oversee systems, people and processes to ensure seamless flow from inbound through to outbound. You’ll work closely with multiple departments, using live data to make quick, informed decisions, resolve issues before they escalate, and keep the operation running at peak efficiency. This is a fantastic opportunity to step into a highly visible role where your impact will be immediate and measurable. This is a full-time, permanent role. Initially you will be working ‘any 5 from 7’, covering the hours of 15:00 till 23:00. After 3 months, you will need to work flexibly across both our AM and PM shifts. Pay, benefits and more: We’re looking to offer a salary of up to £50,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you’ll do on a typical day: Lead the daily operation of the control room, ensuring constant monitoring of automation systems, WMS/WCS platforms, and live dashboards Respond quickly to faults, bottlenecks, and disruptions, coordinating with key teams to restore flow Ensure end-to-end alignment between inbound, stock, and outbound functions Lead the response to equipment issues, system faults, or process deviations Maintain accurate incident logs and ensure appropriate follow-up actions are completed Support the development and refinement of SOPs, escalation pathways, and control room standards What you need to succeed at GXO: Strong proven experience in a control room, automated environment, or real-time operational management role Strong understanding of warehouse operations and WMS/WCS systems Confident in making fast, data-led decisions under pressure Excellent communication skills for cross-functional coordination Strong analytical skills with experience using dashboards and KPIs We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.