Control Room Operator

SCOPE/JOB OBJECTIVE We are seeking a Control Room Operator to join our team at Wabtec Digital Mine. The Control Room Operator plays a critical role in monitoring and coordinating field operations to ensure safety, efficiency, and compliance. This position is responsible for real-time data tracking, incident reporting, and communication between field teams and management. The role supports operational continuity and contributes to the overall performance of the business. Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail industries. The Digital Mine business unit focuses on transforming mining operations through advanced digital technologies, including safety systems, productivity solutions, and data-driven insights. Our mission is to help mining companies operate more efficiently, safely, and sustainably. DUTIES AND RESPONSIBILITIES • Monitor operational systems and respond to alerts and incidents. • Ensure daily reports are completed accurately and submitted on time. • Communicate with field teams to coordinate responses and relay instructions. • Maintain accurate logs of incidents, communications, and system status. • Escalate issues to relevant departments or managers as required. • Support the compilation of weekly and monthly operational reports. • Assist in implementing and maintaining control room procedures and protocols. • Perform ad hoc tasks as assigned by management. WORKING RELATIONSHIPS Internal: • Operations Manager – reporting and escalation. • Field Technicians and Team Leads – coordination and communication. • HSE Administrator – incident reporting and compliance. • Account Manager – data sharing and client reporting. External: • Clients – communication during incidents or operational updates. • Service Providers – coordination during maintenance or breakdowns. Certificate or Diploma in Operations, Safety, or a related field. Skills: • Strong communication and coordination abilities. • Attention to detail and accuracy in reporting. • Ability to work under pressure and respond quickly to incidents. • Familiarity with operational systems and control room technologies. • Basic understanding of health and safety protocols. • Proficient in Microsoft Office and reporting tools. What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at . Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.