Control Room Operator- Motorway Operations

Job description

RESPONSIBILITIES & MAIN ACTIVITIES: Respond promptly to incidents, accidents, and emergencies on the national motorway network and/or Dublin Tunnel with appropriate operational protocols. Utilise advanced monitoring systems to identify, analyse, and manage traffic patterns and incidents in accordance with operational standards. Coordinate with emergency services, contractors, and stakeholders to ensure effective and timely response to all situations. Issue clear and precise instructions to drivers through designated communication channels, including variable message signs and social media platforms. Maintain accurate and comprehensive incident logs and prepare detailed reports to fulfil administrative and compliance requirements. Ensure safe and efficient traffic flow through disciplined communication and coordination with team members, road users, and all relevant stakeholders. QUALIFICATIONS & EXPERIENCE: Proven experience in a control room or traffic management environment. Demonstrated meticulous attention to detail and proven commitment to operational excellence. Advanced communication capabilities to deliver clear, precise instructions and updates. Demonstrated proficiency in stakeholder coordination and cross-functional collaboration. Rigorous organisational discipline to manage incident logs and comprehensive reporting requirements. We are committed to our planet In each project we design, engineer and operate we care deeply about the legacy we’re leaving behind. As part of our team, you’ll have a unique opportunity to use your skills and expertise to shape a better future for our communities in the UK, and all around the globe. Our commitment is translated in the work carried out by our Egis Foundation, which funds concrete actions to address the climate crisis and is focused on educational and social initiatives that will help in the responsible and sustainable shift towards a sustainable world. Equality, Diversity & Inclusion We are an Equal Opportunities employer, and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected. Based at Dublin Tunnel in East Wall, Dublin 3, we are open 24/7, 365 days a year and take great pride in the service we provide to the public. We are part of an ever-growing infrastructure that combines world-class operating systems with real world application, which results in a very unique job that a lot of people did not know even existed. Join us at the Motorway Operations Control Centre (MOCC), where we monitor over 1000km of motorway, tunnel and national roads on behalf of Transport Infrastructure Ireland (TII). We invite you to become part of our dedicated team committed to ensuring the highest standards of safety for road users. This is a unique role and given that there is nothing else quite like it in Ireland, we provide full, comprehensive training on all our safety response and traffic management systems. Our control room features one of Europe’s largest wall mounted TV set ups, which provides an overview of the entire network. On behalf of TII, the MOCC co-ordinate emergency responses to a variety of incidents including multi vehicle collisions, shed loads, and most famously, assisting ducklings crossing the motorway. We also use a world leading traffic management system to manage incidents and congestion on the M50 in Dublin. Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. With over 23,500 employees across +70 countries, we work hand-in-hand with our clients on every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world.