COO

Job description

About Norbert Health Norbert Health built the first robotic care helper that actually works in clinical settings. We developed an AI module that turns any mobile robot into Norbert — a care companion that monitors patients, holds meaningful conversations, and frees up caregivers to focus on what only humans can do. Our technology is hardware-agnostic: we don't manufacture robots, we make them intelligent. Norbert is live today in nursing facilities, rehabilitation centers, and senior care communities. Patients accept it. Clinicians trust it. Operators see the impact on their teams. We are now raising a Series B round to accelerate our expansion across the U.S. healthcare system. This raise will fund deployments at significant scale, grow our commercial and clinical teams, and deepen our integration with a preferred robot manufacturing partner — enabling us to deliver Norbert as a fully productized, enterprise-ready solution across hospital systems, post-acute networks, and long-term care operators. Robotic care is no longer a concept — it's happening, and Norbert Health is leading it. The technology works. Operators want it. Patients accept it. The market is ready and the competition hasn't caught up. This is a rare chance to help make an entirely new category of healthcare a reality — and to do it at real scale. The Opportunity We are seeking an exceptional Chief Operating Officer to lead Norbert Health's next chapter alongside CEO Alexandre Winter. This is a senior leadership role with full ownership of the commercial, operational and regulatory engine — from go-to-market execution to clinical deployment to team development. You will set the pace, build the processes, and deliver the results that turn our Series B ambitions into reality. The COO will run the operational side of the business end-to-end, while Alexandre focuses on technology, R&D, product, and investor relationships. We need a strong, decisive operator who holds the organization to a high bar and knows how to scale a team. This can be considered a late co-founder opportunity, and a board seat will be considered as well. What You Will Own Commercial Development & Growth Drive business development, strategic partnerships, and market expansion across healthcare operators and systems Identify and pursue new channels, geographies, and facility types for Norbert deployment Build and nurture relationships with key decision-makers at the operator and system level Marketing & Communications Own brand positioning, content strategy, and PR in coordination with the CEO Build the marketing function from early-stage infrastructure toward a scalable engine Clinical Operations Oversee clinical deployment strategy and ensure Norbert integrations run smoothly across facilities Hire and mentor clinical leads; ensure clinical function is resourced and accountable Business Operations, Implementation & Regulatory Own implementation, customer success, and account management functions Build and enforce operational processes, accountability systems, and KPIs across teams Own the regulatory strategy and compliance operations, including billing, certifications, and healthcare regulatory requirements People & Team Development Directly mentor and manage senior direct reports across sales, clinical, and ops Build a culture of follow-through, transparency, and high standards What We're Looking For 10+ years of experience in healthcare, healthtech, or medical devices — ideally in a scaling startup Demonstrated track record in sales leadership and go-to-market execution Experience managing cross-functional teams including clinical, operational, and commercial functions Strong operational discipline: you set KPIs, build processes, and hold teams accountable Excellent communication and follow-through — you say what you'll do and do what you say Comfortable in both strategic conversations and rolling up your sleeves on execution NYC-based or willing to spend 50%+ of time in New York Compensation & Equity Norbert Health offers a competitive compensation package commensurate with stage and experience, including a very meaningful equity stake structured to align the importance of this position. Details discussed during the interview process. This can be considered a late-cofounder package. Location Norbert Health is an in-office company. Our team works together in New York City, and we believe that building something this ambitious requires being in the same room. This role is based full-time in our NYC office.