Coordinador de Atención a Clientes y Órdenes

Job description

Here’s what you’ll do: Process customer orders accurately and timely through company systems. Review incoming orders to validate pricing, quantities, product specifications, and availability. Manage order changes, modifications, substitutions, and updates requested by customers or internal teams. Coordinate with Sales, Production, Logistics, Transportation, and Category Management teams to ensure successful order fulfillment. Monitor customer ordering activity and identify irregularities, trends, or potential service issues. Support issue resolution by investigating order discrepancies, shipment issues, and customer claims. Document and process product quality concerns, returns, credits, and customer complaints through internal systems. Maintain accurate customer, order, and pricing information. Generate and analyze operational reports to support decision-making and service execution. Utilize Excel, ERP systems, and reporting tools to track customer activity and operational performance. Communicate professionally with internal stakeholders and customers, primarily through email. Support continuous improvement initiatives by identifying process enhancements and operational efficiencies. Here’s what you’ll bring to the table: Bachelor’s degree in business administration, supply chain, logistics or other related fields preferred. 1–3 years of experience in Customer Service, Order Management, Sales Support, Logistics Coordination, Supply Chain Support, Customer Operations, or related fields. Advanced English communication skills (written and verbal). Experience working with ERP systems, order management platforms, or business systems. Intermediate Microsoft Excel skills, including formulas, filtering, sorting, and data analysis. Strong attention to detail and organizational skills. Ability to manage multiple priorities simultaneously. Strong problem-solving and critical-thinking abilities. Ability to adapt quickly in a dynamic business environment. Wonderful’s dedication to you: $15,000-18,000 MXN gross monthly salary Competitive benefits package including Major Medical Insurance and Dental Insurance for you and your immediate family. Life insurance. 13% savings fund. 10% grocery vouchers. 30 days of Christmas bonus (Aguinaldo). Annual bonus and savings plan. Wonderful Giving, allowing you to donate company money to a cause of your choice Why Choose Wonderful? Wonderful Citrus is part of The Wonderful Company, a privately held $6 billion global company dedicated to harvesting health and happiness around the world. Its iconic brands include FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos, Wonderful Seedless Lemons, Teleflora, and JUSTIN and Lewis Cellars wines. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. To learn more about The Wonderful Company, its products, and its core values, please visit , or follow The Wonderful Company on LinkedIn , Facebook and Instagram .. To learn more about the company’s corporate social responsibility impact, visit . EEO is the law - click here for more information Wonderful Citrus is North America’s leading integrated grower, shipper and packer of fresh citrus, including clementines/mandarins, navel and Valencia oranges, lemons, limes, grapefruits, and other citrus varieties. Wonderful Citrus farms more than 74,000 acres of fresh citrus and has supplier relationships around the world to ensure a year-round supply. Our citrus can be found in all channels of distribution, with our consumer brands most visible in the produce department of grocery stores across the globe under our flagship consumer brands, Wonderful Halos Mandarins, Wonderful Seedless Lemons, and Wonderful Sweet Scarletts Texas Red Grapefruit.