coordinator

Job description

About this Role This is an important role in managing talent acquisitions operations in a shared services model. This role will primarily support US, UK and Mexico. Work Shift – EST Key Responsibilities: Recruitment Operations Support Provide administrative and operational support across the recruitment lifecycle, from requisition creation to onboarding handoff. Support job posting activities on internal and external platforms as per defined process. Assist in creating and maintaining candidate records in the Applicant Tracking System (ATS) and HR systems. Ensure recruitment-related data is updated accurately and in a timely manner. Interview Coordination Schedule interviews between candidates, recruiters, and hiring managers across time zones where applicable. Manage interview logistics including calendar invites, meeting links, room bookings, and panel coordination. Communicate interview schedules and instructions clearly to candidates and internal stakeholders. Rescheduling interviews as needed and ensure seamless coordination. Offer and Pre-Employment Administration Support preparation of offer letters and related hiring documentation. Track completion of documents required for offer release and pre-joining formalities. Coordinate with candidates on submission of required documents and forms. Liaise with background verification, onboarding, and HR operations teams for smooth process closure. Process and Compliance Management Ensure all recruitment transactions are processed in line with company policies, service level agreements, and compliance requirements. Maintain confidentiality of candidate and employee information. Support audit readiness by maintaining proper documentation and recruitment records. Follow standard operating procedures and escalate exceptions or issues in a timely manner. Reporting and Data Management Prepare and maintain recruitment trackers, dashboards, and reports. Monitor recruitment process metrics such as interview scheduling turnaround time, offer release timelines, and status updates. Highlight data discrepancies and support cleanup activities in systems and trackers. Stakeholder Support Serve as a first point of contact for routine talent acquisition operations queries from recruiters, candidates, and hiring managers. Provide timely and professional responses to queries on interview scheduling, documentation, and recruitment process steps. Work closely with recruiters, other HR shared services team, HRIS, onboarding, and vendor partners to ensure smooth delivery. Strong knowledge of using an ATS or HR system Ensure all processes and data points are updated in Workday Make sure that data quality is high and there are zero mistakes in the information input into the system Should have input, implemented or have a strong knowledge of Talent Acquisition HCM/ Workday TA module. Continuous Improvement Identify opportunities to improve efficiency, candidate experience, and process accuracy. Support implementation of process improvements, templates, and standard work instructions. Participate in team meetings, training, and knowledge-sharing sessions. Required Qualifications Bachelor’s / Master’s degree in Human Resources, Business Administration, Psychology, or a related field. 2–4 years of experience in HR operations, recruitment coordination, shared services, or administrative support. Basic understanding of recruitment lifecycle and HR processes. Experience working with Microsoft Office tools such as Excel, Word, Outlook, and PowerPoint. Familiarity with ATS or HR systems is preferred.