Coordinator, CX Reporting & Fraud Operationstarte cosmetics is seeking a Coordinator, CX Reporting & Fraud Operations who will report to the Executive Director of Customer Experience and partner closely with the Senior Manager of Customer Experience to deliver accurate, actionable data that drives performance across tarte's DTC and omnichannel customer experience. This is a great opportunity for a data-savvy professional with 2+ years of experience looking to grow within a fast-paced, social-first beauty brand. This role is the data and analytics backbone of the CX organization — owning reporting, meeting prep, fraud monitoring, and the data integrity that the entire team depends on. The ideal candidate is highly detail-oriented, comfortable working across multiple platforms, and takes pride in keeping data accurate, organized, and on time.Key Responsibilities:• Own data integrity across all CX reporting — maintain a deep understanding of all CX metrics including how they are defined, calculated, and sourced across platforms• Monitor data across CX, fraud prevention, and eCommerce platforms for anomalies, inconsistencies, or shifts that require investigation; identify and escalate data discrepancies to the appropriate stakeholders with supporting context• Maintain all CX performance reporting including contact volume, CSAT, response time, resolution rate, and channel-level metrics; manage data pulls and AI-automated entry with accountability for accuracy and timely distribution• Prepare CX meeting decks and reporting summaries on a monthly, quarterly, year-end, and ad hoc basis — responsible for data accuracy, deck structure, and timely delivery; supports cross-functional teams including Site, Product, Operations, Fulfillment, and QA with data-driven insights and reporting• Compile weekly meeting prep data including WOW and YOY performance comparisons and KPI summaries across all D2C channels and platforms• Update the monthly chargeback details doc for all D2C channels• Partner with the Senior Manager to deliver data that supports day-to-day operational decisions — including agent productivity, training effectiveness, and QA trends; respond to direction on data needs, reporting frequency, and ad hoc requests• Monitor fraud performance via our fraud prevention platform — with a consistently high approval rate, focus is on exception handling, emerging pattern identification, and performance reporting; flag unusual shifts promptly to the Executive Director• Manage fraud-related customer escalations including chargeback review support and disputed transaction analysis across D2C channels• Handle recurring data pull requests from QA and product teams — including complaint data by SKU, return reason analysis, and product-level feedback• Analyze customer feedback data to identify recurring themes, service gaps, and improvement opportunities; support Voice of Customer reporting• Maintain documentation on fraud policies, decision logic, and escalation procedures• Collaborate cross-functionally with finance, eCommerce, product, and logistics teams on data and fraud-related initiativesRequirements• 2+ years of experience in data analysis, fraud operations, or a closely related field• Strong proficiency in Excel or Google Sheets• Comfortable pulling, synthesizing, and validating data across multiple platforms• Meticulous attention to detail; manage discrepancies and follow them to resolution• Clear, confident communicator; able to present data findings to non-technical audiences• Highly organized with the ability to manage multiple recurring workstreams simultaneously• Self-directed with strong follow-through; proactive in flagging risks and surfacing insightsPreferred Skills (Not Required):• Experience with fraud prevention platforms• CRM platform experience • Customer experience or DTC eCommerce background• Beauty or retail industry experience• Familiarity with helpdesk or CX platforBenefitsSalary range: $66,350-66,500(Compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)Medical, dental, vision, 401K plan & access to health & wellness programsPaid vacation, holidays, summer Fridays, birthdays off, volunteer time & moreMakeup gratis, employee discount on tarte.com, team give back initiativesFriendly, fun, creative & collaborative work environmentTarte is an equal opportunity employer.
Coordinator, CX Reporting & Fraud Operations
tarte cosmetics is seeking a Coordinator, CX Reporting & Fraud Operations who will report to the Executive Director of Customer Experience and partner closely with the Senior Manager of Customer Experience to deliver accurate, actionable data that drives performance across tarte's DTC and omnichannel customer experience. This is a great opportunity for a data-savvy professional with 2+ years of experience looking to grow within a fast-paced, social-first beauty brand. This role is the data and analytics backbone of the CX organization — owning reporting, meeting prep, fraud monitoring, and the data integrity that the entire team depends on. The ideal candidate is highly detail-oriented, comfortable working across multiple platforms, and takes pride in keeping data accurate, organized, and on time.
Key Responsibilities:
• Own data integrity across all CX reporting — maintain a deep understanding of all CX metrics including how they are defined, calculated, and sourced across platforms
• Monitor data across CX, fraud prevention, and eCommerce platforms for anomalies, inconsistencies, or shifts that require investigation; identify and escalate data discrepancies to the appropriate stakeholders with supporting context
• Maintain all CX performance reporting including contact volume, CSAT, response time, resolution rate, and channel-level metrics; manage data pulls and AI-automated entry with accountability for accuracy and timely distribution
• Prepare CX meeting decks and reporting summaries on a monthly, quarterly, year-end, and ad hoc basis — responsible for data accuracy, deck structure, and timely delivery; supports cross-functional teams including Site, Product, Operations, Fulfillment, and QA with data-driven insights and reporting
• Compile weekly meeting prep data including WOW and YOY performance comparisons and KPI summaries across all D2C channels and platforms
• Update the monthly chargeback details doc for all D2C channels
• Partner with the Senior Manager to deliver data that supports day-to-day operational decisions — including agent productivity, training effectiveness, and QA trends; respond to direction on data needs, reporting frequency, and ad hoc requests
• Monitor fraud performance via our fraud prevention platform — with a consistently high approval rate, focus is on exception handling, emerging pattern identification, and performance reporting; flag unusual shifts promptly to the Executive Director
• Manage fraud-related customer escalations including chargeback review support and disputed transaction analysis across D2C channels
• Handle recurring data pull requests from QA and product teams — including complaint data by SKU, return reason analysis, and product-level feedback
• Analyze customer feedback data to identify recurring themes, service gaps, and improvement opportunities; support Voice of Customer reporting
• Maintain documentation on fraud policies, decision logic, and escalation procedures
• Collaborate cross-functionally with finance, eCommerce, product, and logistics teams on data and fraud-related initiatives
Requirements
• 2+ years of experience in data analysis, fraud operations, or a closely related field
• Strong proficiency in Excel or Google Sheets
• Comfortable pulling, synthesizing, and validating data across multiple platforms
• Meticulous attention to detail; manage discrepancies and follow them to resolution
• Clear, confident communicator; able to present data findings to non-technical audiences
• Highly organized with the ability to manage multiple recurring workstreams simultaneously
• Self-directed with strong follow-through; proactive in flagging risks and surfacing insights
Preferred Skills (Not Required):
• Experience with fraud prevention platforms
• CRM platform experience
• Customer experience or DTC eCommerce background
• Beauty or retail industry experience
• Familiarity with helpdesk or CX platfor
Benefits
- Salary range: $66,350-66,500(Compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)
- Medical, dental, vision, 401K plan & access to health & wellness programs
- Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more
- Makeup gratis, employee discount on tarte.com, team give back initiatives
- Friendly, fun, creative & collaborative work environment
- Tarte is an equal opportunity employer.
tarte™ is the pioneer of high-performance naturals™ & one of the fastest growing cosmetic companies in the U.S. Nearly 25 years ago, founder & CEO Maureen Kelly set out to create a cruelty-free line of easy-to-use, life-proof products packed with good-for-you ingredients that deliver real results without compromise. Each item is developed without the icky, bad stuff (like parabens, mineral oil, phthalates, & more) & with the best naturally-derived ingredients Mother Nature has to offer. The brand is 85% vegan (with 100% vegan skincare!) & proud to be the #1 concealer brand in the US.* tarte™ is committed to sharing its passion for skinvigorating™ ingredients with the world: it has in-store presence in over 20 countries & online at tarte.com, shipping to over 50 countries worldwide!But tarte™ doesn't stop there. Giving back has always been a part of the brand's DNA. tarte is committed to lifting up others, having cleared thousands of teacher wishlists & mentoring future leaders & entrepreneurs through the tartelette U & internship programs & the shape your future™ small business awards. In 2017, tarte™ founded heart to tarte™, a 501(c)(3) non-profit organization to help support causes like female empowerment, underserved communities, environmental conservancy, animal rescue, disaster relief & health & wellness initiatives. tarte also sustainably sources ingredients directly from cooperatives, & in 2019 helped fund the creation of an all-female maracuja cooperative in the Rainforest.Are you a force of nature who thrives in a fast-paced environment? Do you want to contribute to tarte’s mission of offering cruelty-free, eco-chic cosmetics chock high-performance natural™ ingredients? Do you love keeping up with the latest social media trends & creating content of your own? If so, we’d love to hear from you!
tarte™ is the pioneer of high-performance naturals™ & one of the fastest growing cosmetic companies in the U.S. Nearly 25 years ago, founder & CEO Maureen Kelly set out to create a cruelty-free line of easy-to-use, life-proof products packed with good-for-you ingredients that deliver real results without compromise. Each item is developed without the icky, bad stuff (like parabens, mineral oil, phthalates, & more) & with the best naturally-derived ingredients Mother Nature has to offer. The brand is 85% vegan (with 100% vegan skincare!) & proud to be the #1 concealer brand in the US.* tarte™ is committed to sharing its passion for skinvigorating™ ingredients with the world: it has in-store presence in over 20 countries & online at tarte.com, shipping to over 50 countries worldwide!
But tarte™ doesn't stop there. Giving back has always been a part of the brand's DNA. tarte is committed to lifting up others, having cleared thousands of teacher wishlists & mentoring future leaders & entrepreneurs through the tartelette U & internship programs & the shape your future™ small business awards. In 2017, tarte™ founded heart to tarte™, a 501(c)(3) non-profit organization to help support causes like female empowerment, underserved communities, environmental conservancy, animal rescue, disaster relief & health & wellness initiatives. tarte also sustainably sources ingredients directly from cooperatives, & in 2019 helped fund the creation of an all-female maracuja cooperative in the Rainforest.
Are you a force of nature who thrives in a fast-paced environment? Do you want to contribute to tarte’s mission of offering cruelty-free, eco-chic cosmetics chock high-performance natural™ ingredients? Do you love keeping up with the latest social media trends & creating content of your own? If so, we’d love to hear from you!
