Coordinator, E-Billing

Job Description At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors. The Coordinator, eBilling is responsible for the electronic invoice submission process. This includes the conversion, and maintenance of electronic Ledes files, and the submission and administration of electronic invoices through eBilling Hub, as well as specific vendors. This position is based in Austin, Dallas, Houston, Minneapolis, or San Antonio and will report to Manager, Billing. Responsibilities include but are not limited to: Submit electronic billing invoices and utilize eBilling Hub to manage their progress until invoices are ultimately accepted by the client. Work as a team with other ebillers to ensure seamless process. Maintain log of all submissions and send timely reminders regarding rejected invoices until the issues are resolved. Provide excellent and responsive customer service to legal and administrative personnel in both domestic and foreign offices. Work collaboratively with billing coordinators around the Firm to ensure proper policies and procedures are being followed; develop improvements to these policies and to overall electronic billing efficiencies. Work collaboratively with the Collections Team to ensure aged electronic invoices are properly submitted. Work collaboratively with Billing Team to analyze, identify, recommend, and implement improvements to electronic billing policies and efficiencies; utilize management reports and troubleshoot electronic billing issues. Meet with lawyers or practice coordinators to discuss electronic billing processes when requested. Perform other projects and duties as assigned by management. Other duties Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications and experience: Bachelor’s or associate degree, preferred. Minimum three years of experience with electronic billing, preferably in a law firm or professional services environment. Experienced with Excel, Word, and Outlook. Strong written and verbal communication skills. SAP experience preferred. LEDES file experience a plus. Knowledge of eBilling Hub a plus. Strong attention to detail. Superior customer service skills and a team player. Ability to multi-task and meet deadlines in a fast-paced business environment. Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys. Employees may also access commuter benefits where applicable and student loan assistance refinancing options. In addition to the Firm’s health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid maternity leave and paid paternity leave (parental leave) benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn or adopted child(ren). Employees may also access child care support through a back-up care program. Employees are also entitled to 11 Firm holidays. Norton Rose Fulbright US LLP is an Equal Opportunity Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Similarly, self-identification information is kept confidential and used only in accordance with applicable federal laws and regulations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact . Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. Equal Employment Opportunity Norton Rose Fulbright US LLP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the firm, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).