Coordinator II, HR Services, Contact Center

Responsibilities & Duties Perform basic HR systems (Workday) requests and transactions by following standard methodologies resolve HR systems related tickets Process assigned bulk requests. Escalates complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary. Ensures all BPAA transactions are completed within SLA Provide standard systems guidance and walkthrough to support customers as required Update the contact center ticketing system for assigned transactions. Escalate identified issues and concerns to the Team Lead for timely resolution. Perform multiple routine/ad hoc tasks in compliance with service level agreement, process, policies, and procedures. Provide input to the completion of incident reports Able to process straight forward Workday transactions in line with the DTPs Contribute to SOP/DTP maintenance by escalating any discrepancies between the documents and current process(es) as they are performed, and update documents as requested. Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes. Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated Responsible for ensuring the Service Level Agreements are met Support calls and chat when needed Qualifications and Requirements Preferably Graduate of bachelor’s degree 2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry Intermediate proficiency in MS Office tools Basic knowledge and understanding of Human Resources Processes and Operations Experience working with HR Systems preferably in Oracle, Workday. Qualifications and Requirements Preferably Graduate of bachelor’s degree 2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry Intermediate proficiency in MS Office tools Basic knowledge and understanding of Human Resources Processes and Operations Experience working with HR Systems preferably in Oracle, Workday. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.