Coordinator, International Operations Team, Temporary

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Coordinator, International Operations Team, Temporary based in the United States.** In this role, you will support the day-to-day operations of international exchange and professional work programs, helping participants and international partners navigate application processes and program requirements. You will collaborate with a diverse network of international representatives and internal teams to ensure accurate data management, efficient workflows, and timely issue resolution. Your responsibilities will span administrative coordination, reporting, compliance documentation, and customer service in a fast-paced, globally connected environment. You will play an important role in maintaining the integrity of participant records and supporting the successful delivery of international exchange programs. This opportunity is ideal for an organized, detail-oriented professional who enjoys solving problems and working across cultures. Join a collaborative team dedicated to fostering international understanding and creating meaningful opportunities for people around the world. ### Accountabilities - **Coordinate international program operations:** Support sales and operational activities for international exchange and professional work programs, collaborating with team members and international representatives to ensure smooth daily operations. - **Provide partner support and customer service:** Serve as a key point of contact for international representatives, responding promptly to a high volume of email inquiries and resolving questions related to systems, program regulations, financial statements, applications, placements, and other operational matters. - **Manage data quality and integrity:** Review large volumes of participant and program data to verify accuracy, completeness, and consistency, identifying and correcting discrepancies when necessary. - **Maintain operational systems:** Update participant records, program contacts, and related database information to ensure records remain accurate and current. - **Prepare and analyze reports:** Generate and review regular operational reports to support performance monitoring, partner management, and informed decision-making. - **Support compliance activities:** Review annual compliance documentation for completeness and accuracy, helping ensure that program records meet applicable requirements and internal standards. - **Assist with administrative processes:** Support application processing, financial tracking, documentation management, and other administrative activities required for effective program delivery. - **Troubleshoot operational issues:** Investigate and resolve questions involving technology systems, participant applications, placements, financial information, and program procedures, escalating complex issues when appropriate. - **Collaborate across departments:** Work closely with International Sales, Participant Services, Host Relations, and other internal teams to coordinate information, address operational challenges, and maintain consistent service. - **Contribute to continuous improvement:** Take initiative on new projects, adapt to changing priorities, and undertake additional operational or administrative responsibilities as assigned by sales and operations leadership. - **Maintain professionalism and efficiency:** Manage competing tasks and deadlines while delivering responsive service, safeguarding data accuracy, and supporting a positive experience for international partners. ## Requirements - **Education and experience:** A post-secondary degree and at least one year of experience in customer service and administrative support are required. - **Exceptional attention to detail:** Strong ability to review data, written documents, and compliance records carefully, identify inconsistencies, and maintain high standards of accuracy. - **Technical proficiency:** Advanced working proficiency in Microsoft Outlook, Excel, and Word, along with the ability to learn new software, databases, and operational systems quickly. - **Customer service skills:** Excellent written and verbal communication skills, with the ability to respond professionally and efficiently to a high volume of inquiries and resolve issues effectively. - **Organization and time management:** Strong organizational skills, sound prioritization, and the ability to manage multiple responsibilities while meeting tight deadlines in a busy environment. - **Adaptability and initiative:** A proactive approach to problem-solving, willingness to take ownership of tasks, and flexibility to support evolving operational needs and new projects. - **Interpersonal and teamwork abilities:** A collaborative mindset, strong interpersonal skills, and the ability to work effectively with colleagues, partners, and stakeholders across different departments. - **Cross-cultural competence:** Ability to communicate and collaborate respectfully across cultures, understand diverse perspectives, and contribute to an inclusive international working environment. - **Professionalism and work ethic:** Energetic, dependable, and motivated, with the ability to maintain composure, exercise sound judgment, and deliver high-quality work under pressure. - **International experience:** Previous international work experience or participation in a study abroad program is strongly preferred. - **Mission alignment:** Commitment to supporting international exchange, intercultural understanding, and opportunities that help people develop the skills to thrive in a globally interconnected world. - **Employment screening:** Willingness to undergo background checks, reference checks, and education and employment verification as conditions of employment. ## Benefits - **Remote work:** Work remotely from the United States, with Canada also accommodated where applicable. - **Temporary employment opportunity:** Gain experience supporting international operations and professional exchange programs within a globally connected organization. - **Meaningful work:** Contribute to international exchange initiatives that promote intercultural understanding and build connections between people and countries. - **Collaborative environment:** Work alongside a diverse, international team of professionals across sales, operations, participant services, and host relations. - **Professional development:** Build skills in administrative coordination, data analysis, compliance, customer service, and international program management. - **International exposure:** Develop experience supporting international representatives and exchange programs involving participants from diverse backgrounds. - **Inclusive workplace:** Join an environment that values diverse perspectives and encourages qualified candidates from underrepresented groups to apply.