Coordinator, Partnerships & Premium Service | Cincinnati Open

Job description

CINCINNATI OPEN Founded in 1899, the Cincinnati Open is an ATP Masters 1000 and a WTA 1000 tournament that is proudly supported by cornerstone partners Western & Southern Financial Group, Credit One Bank, Procter & Gamble, Great American Insurance Company, Fifth Third and Kroger. In 2025, the Cincinnati Open most recently welcomed more than 285,000 fans from all 50 states and 65 countries and has been viewed in 187 global markets. With a focus on community, the tournament annually contributes to local charities supporting youth, families, education, health and wellness initiatives. THE ROLE The Coordinator, Partnerships and Premium Service plays a dual support role across the partnerships and premium seating teams for the Cincinnati Open. This full-time position is responsible for assisting with sponsor activation, client engagement, premium hospitality operations and event execution before, during and after the Cincinnati Open tournament. The Coordinator, Partnerships and Premium Service assists the team in meeting the short-and-long-term needs of a growing organization. Independence, initiative, and a willingness to learn will make this individual an ideal addition to our team in a role that has the possibility of growth opportunities. This position may require long hours, evenings, and weekends as required to support events and tournaments. This role will report to the Director, Partnerships & Premium Service. ESSENTIAL FUNCTIONS PARTNERSHIPS Recommend process improvements to enhance efficiency, productivity, and custom service Execute partner fulfilment, including those in corporate partnership agreements and sponsor deliverables. Organize sponsor activation logistics, signage, hospitality and promotional assets. Lead as point of contact for sponsor communications and day-to-day requests. Oversee onsite sponsor activation setup and tournament operations for select partners. Track partnership inventory, deadlines and reporting materials. Lead preparation for partnership recaps, presentations and client reporting. Manage assigned partners and associated assets ensuring exceptional customer service and further developing strategic revenue growth. PREMIUM SEATING SERVICE Provide high level customer service to premium seating clients, suite holders and hospitality guests. Manage ticketing, parking passes and premium access as needed. Ensure exceptional guest experiences through supporting in-tournament premium hospitality areas. Respond to client inquiries regarding seating packages, amenities, and tournament logistics. Facilitate premium gifting, welcome materials, and ongoing hospitality communications. Work closely with operations, ticketing, and guest services teams to resolve client needs efficiently. Prepare premium service recap decks for both tournament wide experiences as well as premium client meetings. QUALIFICATIONS The candidate must be able to perform each essential duty above at the highest levels to succeed in this position. The requirements listed below represent the knowledge, skill, or ability required. Bachelor’s Degree (4-year degree) required. 1-3 years of experience in sports hospitality, events, sponsorship, customer service or premium sales support preferred. Strong writing, organizational, and time management skills, with the ability to be responsive and balance priorities, work activities, and resources in a fast-paced, cross-functional environment Exceptional standards of customer service coupled with strong interpersonal and communication skills. Ability to manage multiple priorities and deadlines with excellence. Meets deadlines and takes accountability and ownership of responsibilities. Ability to work independently and manage multiple priorities. Proficiency in Microsoft Office and CRM/ticketing platforms preferred. COMPENSATION Competitive salary range and a generous benefits package that includes bonus eligibility plus medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. WORKING CONDITIONS Location: On Site Cincinnati, OH PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ​ LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #LI-EF1