Coordinator Patient Services Emergency Dept - NYP/Columbia University Irving Medical Center - Full Time - Evening

Job description

Location New York, New York Shift: Evening (United States of America) Description: Best in Care and Caring: Make It Possible NewYork-Presbyterian is a premier destination for talented health care administrators. With patients and physicians from around the globe, ours is a fast-paced, high-performance culture located across two Ivy League teaching hospital campuses: NewYork-Presbyterian/Columbia University Medical Center and New York-Presbyterian/Cornell University Medical Center. Patient Services Coordinator – Evening Shift This shift is a 3:00pm - 11:30pm In this role, you'll serve as first response, identifying significant events and recommending positive solutions while proactively mitigating potential liability and safety issues for the hospital across NewYork-Presbyterian/The Allen Hospital, NewYork-Presbyterian/Columbia Medical Center and NewYork-Presbyterian/Morgan Stanley Children's Hospital. You will be a key liaison and mediator, providing a centralized and consistent patient resource and grievance mechanism to ensure patients' rights are recognized. This is a high-visibility position that demands tremendous interpersonal communications and public relations skills, as you'll also at times be working with several departments across the organization to ensure the best quality of care for patients and their families. Provide preemptive support and join a dedicated team that lives the mission of putting patients first. The shift for this position is an evening position working from 3pm-midnight. No weekend, no holidays are required Preferred Criteria Bilingual English/Spanish Previous experience with patient advocacy, patient experience or hospitality Excellent communication and conflict resolution skills. Required Criteria Bachelor's Degree from a recognized college or university Five years of previous experience Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today. Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses. __________________ 2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor 2026 Best Place to Work – Glassdoor 2026 America’s Best Large Employers – Forbes 2026 America’s Best-In-State Employers – Forbes 2026 America’s Dream Employers – Forbes 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek 2026 Best Places to Work in IT - Computerworld 2025 Great Place to Work Certified 2025 Best Employers for Women – Forbes 2025 Companies that Care – People 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek NewYork-Presbyterian Hospital is an equal opportunity employer. Salary Range: $66,300-$89,000/Annual It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.