Coordinator Replacement - Italian Speaking

Job description

Join our corporate assistance services team, supporting international clients. We operate in a fast-paced, service-driven environment where collaboration, responsiveness, and customer satisfaction are at the heart of everything we do. We are now looking for a Coordinator Replacement who is dynamic, solution-oriented, and committed to delivering excellent customer service. In this role, you will support our corporate assistance clients by handling requests efficiently and professionally, acting as a key point of contact in critical situations. Ready to make a real impact? Then apply now! YOUR ROLE AT SIXT You handle client requests via phone and email in a timely and professional manner You assess customer needs and provide appropriate solutions, including alternative options when required You ensure a consistently high standard of service with a strong focus on customer satisfaction You listen actively to accurately identify and understand client needs You provide prompt, commercially minded responses to customer inquiries You read, understand, and process invoices, supporting basic accounting tasks YOUR SKILLS MATTER Communication You demonstrate excellent verbal and written communication skills, enabling clear, professional, and effective interactions with clients and internal stakeholders Customer Focus You bring a strong customer service mindset with a proactive, solution-driven approach to problem-solving, always prioritizing client satisfaction Analytical Skills You combine good analytical abilities with common sense and responsiveness, allowing you to assess situations quickly and make sound decisions Organization You are organized, thorough, and detail-oriented, with the ability to multitask effectively while maintaining accuracy in a fast-paced environment Language You are fully proficient in English and Italian Tools & Adaptability You are comfortable using office software and internal management systems, and you adapt quickly in urgent or complex situations WHAT WE OFFER The SIXT Lisbon Experience Two of Lisbon's most exciting hubs - Factory Lisboa in Beato and ARTs Lisboa in Parque das Nações - are where you'll find your new home base. Expect a fast-paced, international atmosphere where ideas flow freely, people genuinely look out for each other, and no two days feel quite the same Community & International Environment Join a truly global workplace with colleagues from many nationalities. Regular team events, community activities, and inspiring talks with internal and external speakers make our Lisbon hubs more than just an office Flexibility & Modern Work Setup Benefit from a hybrid working model with two office days per week and flexible working hours. Our modern offices are designed for collaboration while allowing you the flexibility to work in the way that suits you best AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve Time Off & Wellbeing Enjoy 28 vacation days per year, an additional day off on your birthday, one volunteer day annually, and private health insurance that also covers your spouse and children free of charge Everyday Benefits Receive a yearly Coverflex allowance and a daily meal allowance to make life a little easier every day Employee Perks Get exclusive rates on all SIXT services, with special discounts extended to your family and friends. Because great perks are even better when you can share them About us: We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!