Coordinator, Student Services

Job description

Job Title Coordinator, Student Services Agency Texas A&M University - Kingsville Department Office of Dean of Students Proposed Minimum Salary Commensurate Job Location Kingsville, Texas Job Type Staff Job Description About Texas A&M University–Kingsville Texas A&M University–Kingsville (TAMUK), the oldest institution of higher learning in South Texas and a proud member of the Texas A&M University System, stands as the region’s premier university. TAMUK offers the widest range of academic programs and degrees in South Texas, provides exceptional learning and residential facilities, conducts impactful research, awards substantial scholarships, and has awarded more than 80,000 degrees in the institution’s 100-year history. The university is recognized for its unwavering commitment to student success, meaningful research, and deep community engagement. With a welcoming campus culture and strong regional partnerships, TAMUK offers faculty and staff a unique opportunity to make a lasting difference in the lives of students and the broader South Texas region. Location: The University is located in historic Kingsville, a friendly, safe city of 25,000 that is the home of the legendary King Ranch. Corpus Christi and its beaches are just 40 miles to the northeast, and the border with Mexico is 120 miles to the south at Brownsville or 119 miles to the west at Laredo. For more information, click here Position Overview This position carries the primary role of processing student conduct cases, ensuring accurate tracking and processing of student complaints, and data for the student conduct area. This position, in conjunction with the Dean of Students Office and the Division of Student Success, will also assist students as they face challenges that could affect their short- and long- term success in college, particularly those with extended absences due to family concerns, mental health, physical health, or other challenges. Essential Duties and Responsibilities Student Conduct Administration Serve as a conduct officer for alleged violations of the Student Code of Conduct. Conduct intake meetings, investigations, and administrative hearings using a fair, equitable, and educational approach. Apply developmental sanctions that promote reflection, accountability, and behavior change. Draft outcome letters, maintain accurate conduct records, and ensure compliance with institutional policies and procedures. Collaborate with Housing & Residence Life, University Police, and other campus partners on conduct-related matters. Participate in conduct appeals preparation and documentation as assigned. Student Care Coordination & Case Management Serve as a core team member in coordinating with students experiencing personal, medical, mental health, academic, or life crises. Provide centralized case management, including: Initial outreach and needs assessment Coordinated referrals to campus and community resources Ongoing follow-up and support Assist students navigating complex systems such as academic flexibility, temporary absences, hospitalizations, or return-to-campus processes. Reduce fragmentation of care by serving as a consistent point of contact for students and campus partners. Maintain confidential case notes and tracking systems to support continuity and accountability. Integrated Care & Accountability Approach Balance accountability and support by addressing behavior and contributing stressors when appropriate. Distinguish clearly between conduct adjudication and supportive care functions, ensuring ethical role separation and transparency with students. Collaborate with Counseling Services, Student Health, Academic Affairs, Financial Aid, and Student Engagement to support holistic student success. Behavioral Intervention & Campus Collaboration Serve as a member of the Behavioral Intervention, or Threat Assessment Team. Monitor ongoing cases referred through CARE processes and provide follow-up support after team interventions. Assist with identifying patterns of concern and recommending proactive interventions. Consult with faculty and staff regarding student concerns and appropriate referral pathways. Education, Outreach & Prevention Assist with educational programming related to student conduct, community standards, and help-seeking behaviors. Support faculty and staff training on recognizing and reporting students of concern. Contribute to prevention-focused initiatives that reduce repeat conduct concerns and crisis escalation. Other Duties The above represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Required Qualifications Education – Bachelor’s degree in higher education administration, student affairs, counseling, social work, psychology, or a related field. Experience – Three years 3 years of professional experience in student conduct, case management, student support services, or a closely related area Knowledge of student conduct processes, FERPA, and due process principles. Demonstrated ability to work with students experiencing crisis, distress, or complex personal circumstances. Strong organizational, communication, and documentation skills. Preferred Qualifications Master’s degree in higher education administration, student affairs, counseling, social work, or related field. Experience serving on a BIT or threat assessment team. Experience working with first-generation, rural, or underserved student populations. Familiarity with conduct management and case tracking software systems. Knowledge, Skills, and Abilities Student-centered and equity-minded practice Sound judgment and ethical decision-making Ability to balance care, accountability, and institutional responsibility Collaborative problem-solving An approach of care and empathy Comfort with navigating ambiguity and emotionally complex situations. Other Requirements Other Requirements and Factors This position is confidentially sensitive This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements This position may require work beyond normal office hours and/or work on weekends This position may direct and/or evaluate the work of others Why Join the Javelina Nation? Texas A&M University–Kingsville offers a supportive, mission-driven culture focused on excellence in teaching, research, and service. All employees enjoy: A welcoming campus community Opportunities for professional development Competitive benefits through the Texas A&M University System A rewarding experience of helping students achieve their academic and career goals Shared Values: TAMUK employees uphold the Shared Values of Care, Integrity, Pride, Innovation, and Excellence, which form the foundation of the University’s culture and guide its strategic plan. More information on TAMUK’s Strategic Plan and Shared Values can be found here . 4DX : TAMUK employees actively engage in Franklin Covey’s 4 Disciplines of Execution (4DX) activities within their departments. TAMUK utilizes 4DX as the framework for pursuing strategic goals by creating a culture of high performance. This requires participation from all faculty and staff. More information on 4DX can be found here . Caring Campus: TAMUK employees embody the Institute for Evidence Based Change’s Caring Campus mindset, maintaining a collegial and caring attitude towards students and each other to foster student engagement and a positive, collaborative work environment. More information on Caring Campus can be found here . Compensation & Benefits Compensation: Commensurate with experience Texas A&M University-Kingsville offers a career filled with purpose and opportunity in addition to competitive wages. In addition to base pay, TAMUK provides eligible employees a comprehensive Total Rewards package designed to support employees’ well-being, professional growth, and financial security. BENEFITS (rules, policies, eligibility apply) With our generous benefit package , robust professional development opportunities, strong retirement programs, and dedication to service excellence, TAMUK is a truly engaging and rewarding place to work. Insurance: Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value). Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage Dental & Vision Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account On-Campus Wellness Opportunities: TAMUK’s Wellness Program is designed to enrich lives through health and wellness programming that is meaningful and impactful. Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources Tuition Benefits: Employee Tuition Assistance Program Book scholarships Public Service Loan Forgiveness Retirement: Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP), dependent on position Voluntary Tax Deferred Account/Deferred Compensation Plan Employee Leave: 8+ hours of vacation per month 8 hours of sick leave per month 8 hours of paid Birthday leave 12-15 paid holidays per year Additional Information A federal proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Texas A&M University-Kingsville will not pay this fee. If immigration sponsorship may be required for employment, consult with private immigration counsel, at the individual’s expense, is recommended to determine whether the individual’s current immigration status would make a potential offer of employment from Texas A&M University-Kingsville subject to this fee. In addition, on January 27, 2026, Texas Governor Abbott issued a moratorium on the filing of any new H-1B petitions unless approved by the Texas Workforce Commission. Accordingly, if sponsorship for employment visa status is required now or in the future, this moratorium may affect the university’s ability to employ the selected final candidate. TAMUK will adhere to applicable regulations regarding visa opportunities. Application Instructions During the application process applicants have one opportunity to enter the requested information, upload documents and submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action. Employment applications must include: Completed online application Cover Letter/Letter of Interest addressing qualifications Curriculum Vitae or Resume Contact information for 3 professional references All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.