Copilot Cloud Solution Architect - AI Business Solutions

Job description

**Overview** Are you excited by the opportunity to join a team that serves as trusted advisors, helping customers realise the business value of enterprise-ready Copilot and agent solutions? Can you learn to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use best-in-class productivity technologies and tools to collaborate anywhere and in the most efficient way? If so, the position is for you! We are seeking an enthusiastic Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot, able to work and influence CXOs. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. This role is flexible in that you can work up to 50% from home. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. As a Cloud Solution Architect focused on Copilot and agentic AI, you’ll work at the intersection of innovation and impact - helping customers realize tangible value from their investments and shaping scalable solutions that matter. This opportunity will allow you to accelerate your career growth and develop deep business acumen in agentic AI, as well as helping customers design and implement enterprise-ready Copilot and agent solutions, ensuring alignment with security, compliance, and governance requirements, including Power Platform governance models and agent lifecycle management. You’ll operate in an exciting, cross-functional environment where your insights drive consumption, usage, and strategic growth. The role blends technical depth with business acumen, giving you the space to architect secure, resilient, and performance-optimized solutions while influencing customer strategy and decision-making. What sets this opportunity apart is the scope for development. You’ll deepen your expertise in AI and cloud technologies, sharpen your understanding of customer metrics and change management, and contribute to virtual teams and partner engagements. You’ll also play a key role in identifying patterns and gaps that inform product evolution and scale solutions across industries. Find out more about our [culture](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcareers.microsoft.com%2Fus%2Fen%2Fculture&data=04%7C01%7Closmit%40microsoft.com%7C27f2181d96804234953708d8f3b22d06%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637527293867872556%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QnmEU%2BvawaPM5eEUL1FxWPmhizgKnDLFj6dlUTOWRB0%3D&reserved=0) and [values](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fabout%2Fcorporate-values&data=04%7C01%7Closmit%40microsoft.com%7C27f2181d96804234953708d8f3b22d06%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637527293867882502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=p3lkWaIXzH3t9t1hS9bOfKhtDFWPj6gi8zZU94LWRso%3D&reserved=0), and the environment you will be working in. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** - **Be a trusted advisor and drive business value through AI Transformation**: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. - **Drive Customer Success**: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal. - **Leverage** **Agentic AI**: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. - **Explore growth opportunities:** Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. - **Accelerate Customer AI Transformation Journey**: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey. - **Embrace a growth mindset:** Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. - **Learn-it-all:** Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives. **Qualifications** **Required Qualifications (RQs):** - Experience and/or interest for Change Management and Business Transformation - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND several years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience - Fluent in English and Norwegian and able to use both in a business environment. **Preferred Qualifications (PQs)** - Experience of working with Copilot Chat, Agents, and M365 Copilot or compete technologies - Several years’ experience working in a customer-facing role (e.g., internal and/or external). - Several years’ experience working in technical projects. - Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert*,* Azure, Amazon Web Services, Google, security certifications). - Change Management and adoption (e.g. PROSCI) - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience. Cloud Solution Architecture IC4 - The typical base pay range for this role across Norway is kr 664,000.00 - kr 1,090,000.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)