Copy of SENIOR COLLECTION SPECIALIST GBS FSSC

Job description

Descripción de la empresa SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with over 95,000 employees and a network of more than 2,400 offices and laboratories around the world. Descripción del empleo We're looking for a Senior Collections Specialist with strong financial skills and a passion for results! Are you ready to play a key role in our Bill to Cash (B2C) team? This position is perfect for someone who thrives in fast-paced environments and enjoys keeping things organized and running smoothly. What will you do? Make collection calls and send follow-up communications to manage outstanding customer payments. Focus on aged invoice reports and apply established collection strategies effectively. Provide excellent customer service to resolve issues, discrepancies, and open items. Accurately document all activities in a timely manner. Collaboration is key! You'll work closely with cross-functional teams to: Maintain up-to-date daily and month-end reports on customer payment statuses. Perform account reconciliations and send periodic customer statements. Track and follow up on action items with the Accounts Receivable (AR) team. Escalate disputes or potential write-offs when needed, while ensuring compliance with SGS policies and procedures. Are you a collections expert? Even better! As a Subject Matter Expert (SME), you'll support process improvements, lead team trainings, and bring forward new ideas. You'll play a key role in presenting financial data—especially related to overdue invoices and aged debt. Your ability to manage complex collection cases will help us meet our SLAs and KPIs. If you're experienced, detail-oriented, and enjoy working in a dynamic environment, we’d love to meet Requisitos 🛠️ Key Skills 🙋‍♀️ Customer Service Excellence Active listening 👂 Empathy 💙 Problem-solving 🔍 Conflict resolution 🤝 🗣️ Communication & Relationship Building Strong verbal and written communication Ability to understand and connect with customer needs 🔥 Thrives Under Pressure Comfortable in high-pressure, challenging, and conflict-driven environments 📊 Analytical Thinking Data analysis & process improvement Tackling technical issues with a clear mindset 🌍 Cultural Awareness Experience working with diverse clients Understanding of global business practices 🤝 Team & Independence Works well independently AND as part of a team 🔄 Adaptability Flexible and open to change 💡 Growth Mindset Positive attitude and willingness to learn 💻 Technical Knowledge Proficiency in MS Office (Excel, Word, PowerPoint – intermediate level) Experience with Oracle E-Business Suite or similar ERP systems (a plus!) English level B2, preferably with a focus on business English. Información adicional Compensation Package 📌 Base Salary: 💸 $4,431,000 (subject to social security contributions) 🎯 Performance & Benefits Bonuses: 🗣️ Language Bonus: $800,000/month (non-salary, for bilingual skills) 💆 Well-being Bonus: $500,000/month (non-salary, focused on wellness and self-care) 🏅 Performance Bonus: $369,250/month (salary-based, guaranteed for the first 3 months ) 📈 Sales Commissions: Up to $800,000/month ✅ Salary-based, guaranteed for the first 3 months 📊 Average Total Salary: 💰 Around $6,900,000 monthly