Core Crew (Front Desk & Sales) - Burlington, MA

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience. ### You'll be responsible for: - Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming - Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively - Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions - Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested - Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed - Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed - Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately - Quickly addressing any maintenance or equipment issues that are visible to clients - Following up with client lists in Axle to meet monthly sales quota - Responding to client emails - Alerting coaches about client milestones and setting up the celebration board ### What we need from you: - High school education, some college preferred - This is a part-time hourly position - Ability to lift up to 30 pounds and walk through all areas of the studio - Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours ### What skills & experience you'll bring to us: - Excellent interpersonal and communication skills - Outstanding customer service skills - Strong organizational skills - Careful attention to detail - Must be willing to initiate tasks and perform duties without direction - Ability to stand for long durations of time - 1 year sales experience preferred - MBO experience preferred - Passion for fitness, wellness, and the [solidcore] brand ### Compensation & Benefits: - $17/hour plus opportunities to earn sales commission - Free drop in classes