Core Support Technician

Job description

**Job Title:** Core Support Technician **Key Skills:** Technical Support, IT Security, Troubleshooting, Email Protocols, Firewalls, Ticket Management, Customer Support **Experience:** +1 year of experience. **Location:** Heredia, Costa Rica **Work Mode:** Hybrid – 3 days on-site and 1 day WFH. At Coforge, we are hiring **Core Support Technician (#22774)** with the following skill set. **Key Responsibilities** • Assist with the implementation and configuration of KnowBe4 products according to customer needs and environments. • Investigate, troubleshoot, document, and resolve technical issues while managing the ticketing queue. • Communicate directly with customers to gather information, address questions, and resolve product-related issues. • Conduct technical walkthroughs and webinars and collaborate with Customer Success and Product teams to improve customer satisfaction. **Required Skills & Qualifications** • Minimum 1 year of experience in a similar or related technical support position. • Familiarity with standard concepts, practices, and procedures within the IT security field. • Demonstrated technical troubleshooting and analytical skills. • Excellent verbal and written communication skills. • Strong time management, organizational, and problem-solving skills. • Strong collaboration and teamwork skills. • Ability to work independently with minimal supervision. • Integrity, accountability, respect, and commitment. **Preferred Skills** • Two-year degree in a related field. • Familiarity with firewall and email protocols. • Experience with customer-facing technical support. • Experience with ticketing systems and technical issue management. **Posted On:** 11-08-2026 At Coforge, we hire professionals solely based on their skills and qualifications, and we do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.