Corporate Customer Service Executive (Part-Time)

Job description

Company Description “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently! If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity. foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide Job Description Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email Provide quotations for corporate clients and arrange food delivery to their workplace Coordinate with our account management team, delivery team, and restaurant vendors to problem solve and provide optimal solutions to any issues that arise during a Corporate client’s delivery experience Communicate customer issues and feedback to appropriate departments to ensure that we are improving our service Review the existing support operations flow and design innovative new processes in order to increase efficiency and continue business growth Operate in a highly autonomous environment which empowers you to make decisions Contribute to high impact projects Strategically think about operational improvements and efficiencies Qualifications Able to work for 2-3 days per week (min. 16 hours) Open to undergraduate student Good to have work experience related to customer service, account management or process improvement etc. Passionate and enthusiastic attitude with professional customer service manner Self-motivated to go the extra mile and think out of the box to solve problems Ability to multi-task in an organized manner in a fast-paced working environment Fluency in both English and Chinese, including word processing Track record of building processes, tools, and teams that deliver amazing customer support Strong organizational skills, work ethic/grit, and attention to detail Excels in a fast-paced environment and isn't afraid to roll-up their sleeves when needed Additional Information What We Offer An international team that you will learn and be inspired from A fast-paced environment to hone your entrepreneurial and professional skills A great collaborative working atmosphere with regular company and team events Responsibility from day one in a fast growing and global company