Corporate Services Administrator

Job description

Role Purpose The Corporate Services Administrator plays a pivotal role in supporting administrative, operational and communication functions across the company. This role ensures high‑quality, inclusive and timely support for internal teams, members and external stakeholders. Rostering / Delivery Focus Provide high‑quality administration and customer support for Programs Core responsibilities: rostering support, scheduling, participant communication, incident triaging, phone/email enquiries Additional responsibilities: issuing quotes, booking travel, CRM management Must follow seamless processes and provide clear handover to the other administrator Key Responsibilities Organisational Administration Manage central inboxes and phone lines Provide administrative support across all departments Support travel bookings, stationery and merchandise Assist CEO, COO and CFO with diary and meeting management Data, Systems & Reporting Maintain data integrity across CRM, CMS and project systems Assist with system migrations Support payroll and rostering data entry Ensure correct data entry and linking Follow all paperwork and process requirements Candidate, Participant & Community Support Act as first point of contact for candidates, participants and weekend staff Support onboarding, applications and communications Coordinate drop‑in sessions, workshops and online events Ensure accessible and inclusive communication Process NDIS quotes and progress reporting Rostering & Program Logistics Manage rostering systems efficiently Maintain attendance rolls, absentee forms, support worker rosters and WhatsApp groups Identify engagement issues and escalate Complete payroll and timesheet reconciliation Technology & Equipment Management Support onboarding of new staff Liaise with managers for system access Communications & Engagement Create accessible templates Distribute timely updates Ensure consistent brand tone General Participate in staff meetings Maintain confidentiality Support other team members as required Skills, Knowledge & Attributes Minimum 2 years’ experience in admin, communications or member support Excellent organisation and attention to detail Strong written and verbal communication Problem‑solving and risk management skills Experience with CRM, CMS and project management tools Proactive, flexible and comfortable working remotely Strong interpersonal skills and inclusive practice Governance or payroll experience desirable Knowledge of disability, education or arts sectors advantageous Selection Criteria Certificate/Diploma in Business Administration (desirable) Proven administrative expertise Strong communication skills Stakeholder engagement and problem‑solving High attention to detail Ability to work across time zones Proficiency with Google Workspace, Microsoft Office, CRM, Asana Strong team collaboration Person Specification Highly organised, detail‑focused, calm under pressure Strong sense of responsibility and follow‑through Inclusive mindset and commitment to accessibility Enjoys fast‑paced, service‑oriented environments Self‑starter who works across departments to “get the job done”