Corporate voice and accent

Job description

### About Hexnode Hexnode is a **global leader in Unified Endpoint Management (UEM)****, trusted** by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. **The role** We are seeking an experienced and dynamic Communication Trainer to join our team "Coaching our Sales and Support engineers to bridge cultural gaps and deliver a seamless 'North American' or 'British' customer experience.". The ideal candidate will have a strong background in voice coaching and a proven history of delivering high-quality training programs. **Note:** This is a full-time, onsite role. Candidates must be available for afternoon shifts (2pm to 11pm or 3pm to 12 midnight) and occasional night shifts to support our global operations. ## Responsibilities - Conduct voice coaching sessions for employees servicing US and/or UK audiences. - Facilitate instructor-led training programs. - Design, plan, and implement effective training curriculums. - Organize and execute training workshops and classes. - Provide constructive criticism and coaching to participants. - Assess individual performance and develop improvement plans. - Maintain relationships with internal stakeholders to understand their training needs. ## Required Skills & Qualifications - **4–7 years of experience** in voice coaching, specifically for employees servicing **US and/or UK audiences**. - **Deep expertise in training on American Accent and accent neutralization** to ensure clear, effective communication with international clients. - **Proven experience in facilitating** high-impact, instructor-led training (ILT) programs. - **Demonstrated ability to design** and implement comprehensive training curriculums tailored to voice and accent requirements. - **Skilled in providing constructive feedback** and personalized coaching to improve participant performance. - **Proficiency in assessing individual performance**, identifying phonetic gaps, and creating targeted improvement plans. - **Strong organizational skills** with a track record of planning and executing large-scale training workshops. - **Experience in building and maintaining** strong internal stakeholder relationships to align training with business goals. - **Excellent communication**, presentation, and public speaking skills. ## **Desired Skills** - Adaptability and flexibility in training approach - Creativity in developing engaging training materials. - Attention to detail and strong analytical skills. - Time management and ability to manage multiple projects. Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.